Job Description Details
The Business Analyst will create and maintain key performance reports and business metrics to inform business performance, identify areas of opportunity through data analysis and provide key insights to business leaders. Identify areas of the business where data and metric are needed to better understand and improve results.
This position will be responsible for creating, interpreting, and publishing forecasts for Call Centers for QVC and/or HSN; developing new processes and models to analyze data and improve forecast accuracy; and conducting analysis to determine adjustments to all forecasted units, call volumes, average handling time, and staffing requirements based on new information.
Who We Are
At times, this role will be asked to support cross-functional projects that will involve redesigning processes across our Supply Chain to improve customer satisfaction, safety, quality, cost, efficiency and on-time delivery. Critical thinking skills, strong attention to detail, a passion for problem solving, and the ability to concisely communicate opportunity and risks to senior management are a must.
Develop and expand the Qurate Retail Group supply chain capabilities by collaborating with other teams, and analysts to build robust analytical reporting systems to measure and improve supply chain health, fulfillment operational excellence, transportation efficiencies and customer experience.
Create operational and executive metrics to increase program visibility and drive continuous improvement
Perform ad-hoc analysis to drive business decisions on process improvement and project prioritization.
Identify data gaps, create business requirements and work with the Business Intelligence team to drive improved visibility.
What You Bring
3+ years experience in forecasting and modeling
Ability to analyze large data sets by utilizing SQL, ETL, Tableau to shape data, understand historical trends and patterns
Experience analyzing large data sets
Experience working in a high volume (call center/distribution center) preferred
About QVC, Inc
QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.
QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.
Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.
Apply on company website