QVC Job - 39548553 | CareerArc
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Company: QVC
Location: West Chester, PA
Career Level: Director
Industries: Retail, Wholesale, Apparel


Job Description Details

The Opportunity:

QVC's Director Drop Ship is responsible for all drop ship functions for the Qurate Retail Group in the US. The director is responsible for creating and implementing drop ship strategies and incorporating best-in-class standard processes and procedures for this supply chain supporting $2.1B of revenue and spending over $200MM annually. The key objectives of this position are to improve service levels for all customers while controlling spend amount, maximizing efficiency and savings, driving common processes throughout the network and ensuring communication and education of policies and practices in support of these goals.

Your Impact:

  • Manage the formulation, implementation and maintenance of policies, plans, programs and standards necessary to carry out the objectives of the department

  • Manage implementation of drop ship operational infrastructure and change management

  • Manage supplier sourcing activities, including identifying, qualifying, training, testing, and launching suppliers

  • Prepare, analyze, and report financial results to the VP in partnership with QxH Financial department.

  • Work closely with leadership and client sponsors to identify, scope and prioritize strategically-aligned improvement efforts

  • Build and deliver frameworks and executive presentations for evaluating business and system decisions

  • Implement and support drop ship program; responsible for improving results of the program

  • Ensure vendors and suppliers meet or exceed our standards

  • Provide monthly/weekly/daily drop ship forecasting

  • Provide ad hoc analysis

What You Bring:

  • Operations and corporate savvy

  • Supply chain management experience (e.g., fulfillment, distribution, logistics, procurement, supplier management, etc.) 

  • Strong project management skills and proven ability to work independently and as a team leader

  • Demonstrated client relationship management experience (VP level and above)

  • Ability to create Financial, Service, and capacity correlations to justify drop ship or 3PL decisions.

  • Team leadership skills with the ability to lead, inspire and motivate team members to a best-in-class performance standard

  • Strong teamwork and influencing/negotiating skills to successfully work with multiple organizations and ensure commitment to centralized transportation and logistics processes

  • Excellent writing and verbal communication skills

  • Strong strategic thinker, excellent business analysis skills

  • Deliverable driven, high-performance management style

  • Flexibility, creativity, and initiative to work to meet and exceed client expectations

  • Bachelor's degree in business or a related area or equivalent work experience, Graduate degree / MBA preferred

  • 15+ years of logistics/transportation experience

  • Extensive Management experience

  • 5+ years of experience in the retail or supply chain / logistics sector

  • Strong familiarity with retail and/or eCommerce business functions

  • 10+ years of leadership experience in a de-centralized operation

About QVC, Inc

QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit to learn more.

QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.


As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at for assistance.

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