Job Description Details
Our Customer Service Specialists make someone's day every day! Shop with our QVC customers by leading them through their sales purchases, solve customer issues, assist with returns, refunds and exchanges, and interpreting customer accounts while communicating and providing an interaction that is fun and personal.
ARE YOU OUR NEXT CARLAN?
At QVC, we like to refer to our best Customer Service Specialists as CARLAN. We count on CARLAN to contribute to the everyday success of our Order Services and Customer Service teams by demonstrating these attributes:
C- Customer Advocacy
L- Leader of Self
We are looking for CARLAN in all our future Team Members and want to talk to those who feel passionate and excited about what they can bring to our team!
These are Full Time positions (40 hours/week). Team members will have a set schedule equaling 40 hours a week, including a set weekend shift.
•Previous experience in order service and/or customer service
•Must have a high school diploma or GED equivalent
•Ability to learn, retain and employ multiple order entry systems and support various brands
•Must be able to sit for long periods of time (at a computer, speaking with customers)
•Strong PC skills to include: Internet, Microsoft Windows, and Outlook
•Strong organizational, detail orientation and follow through skills
•Strong communication skills and a desire to build customer loyalty
•Must meet the QVC Work at Home System Requirements
•Must be able to attend four (4) week training
Our Work at Home Team Members are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. A full spec list will be provided after your interview. Here are a few of them:
•Computer and headset compatible with QVC specifications.
•High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option.
•Microsoft Operating System. Mac/Apple products and notebooks are not supported.
QVC is proud to offer a new compensation step plan, that allows you to receive incremental pay increases periodically throughout the year, and the duration of your employment.
The Customer Service Specialist starting rate is $13.25/hr and will increase every 3 months for your first year. From there, you will automatically receive an increase every 6 months!
About QVC, Inc
QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.
QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.
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