Radware Job - 34259044 | CareerArc
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Company: Radware
Location: Tel Aviv-Yafo, Tel Aviv District, Israel
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics

Description

As a Customer Success Manager, you are the trusted advisor of your customers. You are the internal champion, coordinating the cross functional approach required for sustained customer success and growth. You own the ultimate success of your customers by driving customer onboarding, user adoption, outcome attainment, customer advocacy and retention. You will ensure that your customers derive maximum value from their investments in Radware and fully leverage their subscriptions and services on an ongoing basis.

The position is temporary, a replacement for maternity leave

What will you do

  • Achieve customer success outcomes including higher value realization, customer satisfaction, and overall customer health scores
  • Work cross-functionally with our sales, support, services and security teams to proactively manage each customer's successful deployment
  • Develop and implement tailored success plans that provide continued value to the customer, ensure renewals and drive long-term account growth
  • Proactively manage each customer's business needs and environments – actively seek opportunities to generate references and referrals, and program manage account escalations
  • Identify and develop new opportunities for expansion across the customer's business and collaborate with the sales team to ensure subscription growth
  • Influence product development strategy by advocating on behalf of our customers

Tasks and Responsibilities:

  • Build strong and positive relationships with the customer  
  • Manage the customer from onboarding, through the life cycle  and ongoing activities.
  • Provide detailed reviews of service disruptions, metrics, business reviews
  • Become escalation point for the customer inside the organization for fast resolution
  • Provide the customer feedback to the relevant team
  • Provides the customer periodical reports
  • Travel up to 20%
IL-IL-Tel Aviv 


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