We are hiring a Tier 2 technical support professional. In addition to possessing deep technical knowledge, a TAC Engineer interacts extensively with customers and partners in the highest professional manner.
What will you do?
- Provide level 2 technical support for our products
- Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
- Take responsibility for customer satisfaction
- Respond in a timely manner to support customer issues and inquiries
- Document actions in tickets to effectively communicate information internally and to customers
- Resolve problems independently and understand the correct escalation procedures
- Reproduce and debug customer-reported problems in a lab environment as necessary, and working with the engineering and test teams to resolve issues
Apply on company website