Radware Job - 35210222 | CareerArc
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Company: Radware
Location: Tel Aviv-Yafo, Tel Aviv District, Israel
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics

Description

We are hiring a Tier 2 technical support professional. In addition to possessing deep technical knowledge, a TAC Engineer interacts extensively with customers and partners in the highest professional manner.

What will you do?

  • Provide level 2 technical support for our products
  • Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
  • Take responsibility for customer satisfaction
  • Respond in a timely manner to support customer issues and inquiries
  • Document actions in tickets to effectively communicate information internally and to customers
  • Resolve problems independently and understand the correct escalation procedures
  • Reproduce and debug customer-reported problems in a lab environment as necessary, and working with the engineering and test teams to resolve issues
IL-IL-Tel Aviv 


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