Robert Half Technology Job - 31377530 | CareerArc
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Company: Robert Half Technology
Location: Cedar Rapids, IA
Career Level: Entry Level
Industries: Recruitment Agency, Staffing, Job Board


If you want to work as a Help Desk Analyst in an innovative and fast-paced environment, Robert Half Technology might have the job for you. Are you a creative with a talent for solving both routine and unique problems? You will thrive in this position if you can support local and field users with a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Cedar Rapids, Iowa area and is a long-term temporary opportunity. If you bilingual language skills please apply NOW!! Responsibilities - Contribute IT support for productivity software, operating systems, and a variety of other applications used internally - Help and follow up on technical help tickets submitted via phone, email, and walk-ups - Independently investigate and implement solutions to technical issues - Diagnose recurring technical issues and implement solutions to address the root of the problems


- Good understanding of IT support ticketing systems - Working knowledge of user administration and bug fixing in a client server environment - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications - Critical thinking, problem solving, ability to work independently - Firm grasp of basic networking concepts - Basic Troubleshooting experience desired

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