If you want to work as a Help Desk Analyst in an innovative and fast-paced environment, Robert Half Technology might have the job for you. For immediate consideration please contact Luke.Whitacre@rht.com. Creatives with talent for solving both routine and unique problems will be a great fit for this position. Supporting local and field users in a highly visible role that has a positive impact on both the department and the company is the essence of this position. Located in Philadelphia, Pennsylvania, the Help Desk Analyst opportunity is a long-term temporary role. Responsibilities - Diagnose recurring technical issues and implement solutions to address the root of the problems - Offer IT support for operating systems, productivity software, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues - Assist and follow up on technical help tickets submitted via phone, email, and walk-ups For immediate consideration please contact Luke.Whitacre@rht.com.
- Background in installing and configuring operating systems, networked and local printers, and business applications - IT support ticketing system experience desired - Comprehensive knowledge of Active Directory - ServiceNow experience preferred - Microsoft Office 365 experience - Experience in user administration and bug fixing in a client server environment - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Basic networking concepts For immediate consideration please contact Luke.Whitacre@rht.com.
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