Robert Half Job - 31046288 | CareerArc
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Company: Robert Half
Location: Des Moines, IA
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board


Someone who excels at coming up with creative solutions to technical issues will find a great opportunity in this position! Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you. This Help Desk Analyst role is located in the Des Moines, Iowa area and is a long-term temporary-to-full-time opportunity. Responsibilities - Pinpoint recurring technical issues and present solutions to address the root of the problems - Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues - Reply and follow up on technical help tickets submitted via phone, email, and walk-ups


- Background in user administration and bug fixing in a client server environment - Firm grasp of basic networking concepts - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications - Active Directory experience required - Active Directory experience desired - Good understanding of IT support ticketing systems - Ability to recognize, evaluate, and resolve problems effectively For consideration, please reach out to

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