Robert Half Technology Job - 31393283 | CareerArc
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Company: Robert Half Technology
Location: Horsham, PA
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board


Robert Half Technology is looking for Help Desk Analysts like you to join our team! This long-term temporary employment opportunity is based in the Horsham, Pennsylvania area. We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. The biggest part of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. How your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives is also important. It is also required for this position to understand Incident, Problem, Change Management and other processes. If you understand how these processes work together to provide superior support and high availability of our business, you will have an edge over the competition. This Service Desk Analyst job is for someone who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. Your duties might include creating knowledge articles and arranging training for other Service Desk Analysts when needed. There is a chance that you could cover alternative shifts when needed. We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. What you get to do every single day - Provide guidance to Tier 1 support and team members - The most important thing about this job is to facilitate user account management. This includes handling onboarding, change and departure processes - Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards - Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues For immediate consideration please send resumes to


- Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - If you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you will be strongly preferred - 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware - Able to work independently with a minimal amount of oversight - It is best if you have ITIL certification - This position will be the best fit for a candidate with a combination of superior customer service skills and technical aptitude - Be able to prioritize workload and perform in a fast-paced and challenging environment - Strong communication skills, both verbally and in writing - Auditing experience required - Deep understanding of Microsoft Exchange - Comprehensive knowledge of Active Directory - Customer Support experience preferred - One or more programming or scripting language skills required - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

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