The IT Security Engineer will be tasked with the following responsibilities/duties, as well as ratified policies, procedures, and guidelines: o Leading efforts in the design, technical implementation, and administration of ForgeRock products (AM/ DJ/ IG/ IDM). o Direct interaction with internal ForgeRock customers helping them identify and resolve technical issues with ForgeRock OpenAM components. o Internal reproduction of the customer problem to enable the development and testing of a resolution. o Developing resolutions to customers problems, working with engineering to ensure they are integrated into the ForgeRock OpenAM product. o Participation in escalations calls to brief customer management on support cases and assist in the creation of action plans aiming to solve a customer issue. o Developing support documentation, when appropriate to summarize common support issues. o Facilitate resolutions for customer issues.
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