RR Donnelley Job - 29581799 | CareerArc
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Company: RR Donnelley
Location: Houston, TX
Career Level: Associate
Industries: Advertising, Media


The goal of the Account Coordinator is to support the Customer Service Manager and thereby provide the customer with a level of service and support which meets customer requirements and expectations.

All job duties are to be performed in adherence with the company's Principles of Ethical Business Conduct.


  1. Assist in the delivery of a customer forecast into finished goods through
    • Creation of Work Orders.
    • Use SCM provided data to determine material availability.
    • Provide requirements to operations at regular production meeting re daily demand and changes.
    • Compile data regarding A/C activity such as Customer Feedback, Invoice and payment status, Changes to production schedule and forecast from customer.
  2. Develop and maintain a complete understanding of the Account Coordinator process within GTS relevant to the position inclusive of but not limited to SKU List, Pricing Matrix, Production Process etc.
  3. Maintain up to date training and skill set on the site ERP system on all aspects of the RRD sites ERP system and supporting tools such as iView XT.
  4. Supports the Account Manager in obtaining SKU Specific information from the customer (BOM etc) to facilitate component purchase and conversion into Finished Goods.
  5. Review all incoming forecast work submitted by customer to ensure t the sites capability to build. Work with Quality and other functional groups where a delta is observed. FAI etc.
  6. Act as the Customer's Representative in RRD supporting the Account Manager.
  7. Ensure that all aspects of the Quality Policy and Objectives are understood and enacted.
  8. Participate in regularly scheduled staff meetings.
  9. Participate in and satisfactorily complete all required training programs for the assigned position.
  10. Performs other duties within the scope of responsibilities and requirements of the job from time to time as assigned by management representatives.

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