About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Service • Responsible for managing assigned Wealth Management processes at GBS IN Hub. • Ensure all TATs are met, as per agreed SLA with respective countries. • Ensure 100% accuracy in all assigned Wealth Management Processes. • Explore the possibility of automation of various processes resulting in TAT reduction and improved accuracy • To have cordial engagement with all internal & external stakeholders. • Ensure customer portfolio is correctly updated in assigned Wealth Management systems through proper data uploads/inputs. • Ensure that the team achieves acceptable Voice of Business Partner / My Voice score. • Ensure timely query handling and all queries are comprehensively analysed to fix issues.
Risk • To ensure all required controls and procedures are adhered in all processes. • Ensure satisfactory audit rating in both internal and external reviews. • Ensure all outstanding entries are reviewed and acted appropriately within agreed timelines. • Perform review of process notes / department operating instructions on roll-out of process change or on a pre-agreed periodicity, as appropriate. • Understand various Risk Management tools in the unit/ function and ensure adherence to the same. • Ensure BCP capability is developed for all critical processes in the unit
People • Ensure that the team members are properly engaged through regular interactions. • Ensure that the Performance Objectives are properly defined to all reportees. • Ensure constructive performance review & feedback mechanism is followed. • Develop proper training tools within the unit to ensure staffs are trained across various processes.
Others • Deliver cost save initiatives. • Support migration of Wealth Management related processes to GBS IN. • Co-ordinate and integrate various activities across Wealth Management functions.
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