About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Business Driver • Deliver budgeted sales target and increase sales productivity • Segment focus, customer focus needs-based selling • Deepen customer relationship penetration through multi-product selling or bundles around anchor product • Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness • Build and manage relationship with business partners / intermediaries / channels • Sells anchored product with bundling, mainly focuses outbound activities
Customer Experience • Drive the right sales culture and attitude • Operational quality – manage sales controllable error, rejection, approval rate, TAT etc. • Continuous sales improvement effort, through active engagement with Product, Credit & Operations • Manage customer experience & NIL Customer Complaints
Financial Objective • MIS accuracy and discipline • Effective capacity and cost management
People Management • Lead and manage a team of 2 to 4 Managers • The Right Coach • Engage every team member and build strong team work • Effective performance / scorecard / vintage mix management within budget, discipline in performance management • Identify and groom potential sales leaders • Upgrade people management skill constantly • Manage Attrition of Sales force
Risk Assurance • Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day sales team's management • Discipline in HR and training related matters, Operational Risk Standards • Zero tolerance of risk and compliance breaches • Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices • Being measured against Governance and Operational Risk review result of responsible sales units • Ensure no adverse findings in internal / external audit, governance and compliance review • To comply with all applicable money laundering prevention procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Our Ideal Candidate
• Must be a graduate. MBA's will be preferred. • Sales experience of at-least 2-3 years of which 1 year in managing a direct sales team will be preferred • Should possess strong people management and leadership skills to manage approx 15-50 sales people • Experience in handling Deposit Products of a Bank would be an advantage but not a pre-requisite. • Good knowledge of the selected market and customer segments would be an advantage. • Strong communication and negotiation skills with the ability to influence outcomes. • Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.
Apply now to join the Bank for those with big career ambitions.
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