About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Job Description : • To ensure that all transactions related to unit are processed / checked within the agreed timeliness and accuracy as specified in the SLA with CPC or internally with any unit • Processing and decision making as per the Departmental Operating Instructions manual and group standards as applicable • To ensure that errors highlighted are rectified or reported on the same day of errors identified (specifically for the activities handled from time to time) • To report / escalate exceptions to the Manager • Upholding the values of the Group and Company at all times • Compliance with all applicable Rules / Regulations of the Company and Group Policies and adherence to the Organization's Code of Conduct • Comply with Group Money Laundering Prevention Policy and procedures to the extent applicable and Reporting all suspicious transactions to the Line Manager • Comply with Group / Country KYC Guidelines and adhere to the relevant Controls and Checks • Take responsibility / ownership and follow existing operational processes / controls and suggests if changes required with a view to mitigate Operational Risk • Recommend process / work flow changes for greater efficiency and control • Ensure timely completion of all MIS's, Self Assurance checks, and all relevant regulatory and group returns • To report unit's OR issues and losses to UORM • To identify and report all exceptions on non compliance with standard controls • To identify and report all weaknesses inherent in the standard controls • To maintain independence in the conduct of KCSA i.e. not selecting and reviewing sample of self-performed transactions • To report accurate data in PS Tool and to report accurate data/MIS to the management • Ensure Archival/Retrieval procedure for all documents is followed as applicable to the process • To report system/applications issues on time • Where applicable, proactively handle volume assignment, backup readiness, validation of submissions, handle queries and complaints
Measures : • Adherence to Service Level agreements & ensure to have minimal Pass 2 errors & NIL customer complaints/breaches • Adherence to ALL of above requirements without exception
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