About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
JOB PURPOSE The purpose of the role is to : Meet the business objectives initiated by the respective country CB business Customer focus need-based selling Deepen customer relationship and maximize penetration
1. Business Drivers Achieve personal sales target Segment focus, customer focus needs-based selling Focus is to generate sales of anchored product (secured/unsecured as mandated) with bundling, along with cross-sell as mandated Focus on anchored product (secured/unsecured as mandated) with bundling, mainly focused on outbound activities Can take referral support for business as per laid down process Focus on cross-sell opportunities as mandated
2. Customer Experience Operational quality - Errors free customer application & documentation Responsive and responsible selling Practice appropriate sales and marketing skill
3. Risk Assurance Conduct CDD, MLP & TCF diligently Zero tolerance – Fraud, Mis-selling Attend training, acquire knowledge and apply to job function Adhere to all policies, guidelines and procedures, comply with local regulatory requirements To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
KEY DIMENSIONS • Customers : Retail/Affluent/SME segment • Business Targets : As per Business Guidelines
KNOWLEDGE/SKILLS/EXPERIENCE • Minimum qualification should be Graduation. • Sales experience of at-least 1 year in the FMCG, Office automation or Retail Banking industry would be an advantage. • Experience in handling Home Loans of a Bank would be an advantage but not a pre-requisite. • Good knowledge of the selected market and customer segments would be an advantage. • Strong communication and negotiation skills with the ability to influence outcomes. • Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.
Apply now to join the Bank for those with big career ambitions.
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