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Strategy • To ensure all process/release happen as per the Departmental operating instructions manual, customers instruction and within the time lines and accuracy standards specified. • To authorise the transactions up to the approved authorised levels. Maximize the productivity of the teams. • To actively ensure management of risk as per the Group Policy on Risk Policies and Procedures and ensure the culture of risk awareness and mitigation throughout the department. • To work closely with the Head Trade Operations and Trade Services Managers of the various countries whose processes are managed out of GBS-Chennai in identifying key current/potential issues and initiating actions to address them. • Participate in all initiatives to get more fitter and flexible in the way we work. • To ensure that the operations of the Trade Service areas are managed within the established budgets and target cost/income ratios. Coordinate with other Senior Managers within the unit and to ensure budgets – especially on the cost save achieved. • To do necessary follow up and to bring in fresh ideas to automate certain existing process and thereby completely move away from the manual processing. • Establish and maintain a close working relationship with the customers via the country trade operation colleagues to ensure that service issues are promptly escalated and acted upon. • Oversee any proposed Migration activities and ensure that there is a smooth transition of the activities happen well within the time frame set. • To be the first point of contact for the country stake holders and ensure issues/errors/complains are kept to the bear minimal. • To focus on proving that we are here for good.
Business • Establish and maintain a close working relationship within the unit and within the teams so as to ensure that service to customers are churned out within the agreed SLA/within the time frame agreed for TTO Segments. • Support in initiating and implementing service quality initiatives • Uphold the values of the Group and Company at all times. • Improve upon the DSR (Deal Single Release) capability percentage whereby establish faster TAT which will end up delighting the internal stake holders and customers. • Have a good rapport with the country trade operations staff whereby timely and seamless quality service rendered to the clients. • Take the lead and arrange for conference calls with the country trade operation guys wherever required to put forth the requirements wrt the client request and the need to fall in line with the prescribed PPG/CA, GDOI/CDOI and our group circulars and SAM/AML requirements. • Country Regulations and all concurrent audit findings in country(ies) are clearly understood and must ensure any such issues- if any are discussed and debated within the teams and ensure same issue does not repeat again.
Processes • To Ensure that the processing capabilities are geared up to achieve timeliness and accuracy standards as per the Service Level Standards and strive to exceed the agreed standards. • To ensure that all the team members responsible for are adhering to the procedures set in the Departmental Operating Instructions manuals in order to achieve optimum efficiency in the conduct of their jobs. • Ensuring compliance with all applicable rules/regulations and Company and Group policies. • Identifying exceptions from the norms and initiating corrective and preventive actions along with the help of the line managers. • Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and Reporting all suspicious transactions to the Line Manager. • To promote the culture and practice of compliance within the letter and spirit of regulatory requirements and ethical standards in the conduct of the business. • Support reconciliation process wherever exceptions are notified and take appropriate actions within the unit to close those exceptions in a timely manner. • Where applicable ensure compliance to Group and country regulations are managed to the extent agreed with the countries and ensure all staff adhere to the same. Ensure appropriate escalation process in case of transactions in need. • All internal accounting entries are matched off within the stipulated time frame, nostro entries then and there get knocked off, incoming messages and Transaction Dash Board monitoring done on a daily basis to ensure quality service to the clients. • Wherever complexity exists in the transaction conduct review to ascertain whether the transaction has any money laundering aspects and escalate to the AML advisers. • Mitigate operational risk, identify and report AML and suspicious transaction by attending AML related Programs, follow the AML checklist, policies and procedures. • To keep abreast of the changes in the existing process and procedures and ensure the same is cascaded to the team members to their understanding level. • To have good judgement and an inquisitive approach to practices and procedures on AML .To have personal authority and integrity, independence and resilience while handling such transactions. • To promote the culture and practice of compliance within the letter and spirit of regulatory requirements and ethical standards in the conduct of business.
People and Talent • Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality. • Working with the line managers to develop key resources through appropriate training. • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners. • To employ, engage and retain high quality people. • Proactive approach to ensure self and the team members are well aware of the group policies and ensure team members are well advised on the changes and new requirements. • Completely aware of the ongoing training and development and cross training in different products and ensure self /team members are suitably trained so as to become a skilled and qualified resources within the team. • Encourage people to par take in the various departmental sports activities, CSR activities and other staff related programs to ensure there is a high level of people engagement. • Set and Monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. • Update the proficiency grid with all the products being handled and monitor the same for all the staff in the team on regular basis. • Ensure provision of ongoing training and development and cross training in different products to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision i place to mitigate any risks.
Risk Management • To appropriately act, within the framework of operational guidelines and functional parameters laid downs. • Should always escalate any issue to superiors and /or immediate superiors if found beyond authority or critical in terms of complexity and or reaching stalemate. • Should alert management team of any potential loss/Claim in time to formulate remedial.corrective actions. • Promptly reply to queries raised by keeping the Line Manager fully informed. • Handle transactions in exceptional cases with the reporting officer's approval. • All Residual Risks prevailing in the day to day BAU aspect should be appropriately highlighted to the Line Managers to ensure the trade unit is not unnecessarily exposed to revenue leakage. • To ensure that the Principles of Screening(POS) process is well understood and that all the dynamic information/requirements therein are strictly followed in the day to day BAU. • Ensure that the other two hubs are also trained in all the products and they are all at Par with the GBS Chennai Hub in terms of the knowledge. • Update the proficiency Grid with all the products being handled/ develop and maintain skill matrix for the trade unit in general and for the OAF unit in particular. • Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality. • As a leader must initiate good initiatives like weekly team meeting, daily huddles, conducting assessment on the units various laid down process and procedures for different products with the teams and create a sort of risk awareness in them. • To inculcate the habit of doing things right at the first time – with the one downs thereby contributing to very minimized record of errors, complains and exceptions within the OAF team.
Governance • To ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines. • Embed the Group's values and code of conduct in the day to day BAU and ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employees form part of the culture. • Maintain robust controls and monitoring. • Cost Control(suggestion/implementation). • No unsatisfactory compliance and audits issues surfacing within the trade team in general and specific to Open Account financing unit with respect to any internal audit review, group audits and any other external audits.
Regulatory & Business Conduct • Display exemplary conduct and live by the Group's Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead the OAF unit to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders • Country Trade Operations • Central Product/Country Local Product Teams • CRC/CSDU • Product Engineering/technology/PSS teams • Regulators • Group Trade Operations
Other Responsibilities • Embed Here for Good and Group's branch and values • Perform other responsibilities assigned under group, country, Business or Functional Policies and Procedures.
Leadership LevelSpot Opportunities
Organisational LeaderSolve Problems
Organisational LeaderTake the Lead
Organisational LeaderBuild Resilience
Organisational LeaderDeliver Sustainably
Organisational LeaderAchieve Results
Target Proficiency LevelManage Conduct
QUALIFICATIONS: Minimum 20 years of relevant work experience.
Knowledge Required: • Possess good experience on the Open Account Products and OTP system. • Knowledge on the accounting principles related to OAF • Clear understanding on the process and procedural requirement with regard to PPG/CA, GDOI/CDOI, Group circulars, Sanctions/AML(Principles of Screening). • Ability to think out of the box and problem-solving acumen. • Experience in working in global operations environment. • Team player, ability to work with people with diverse backgrounds. • Should be completely aware of associated operational risks • Good interpersonal skills. Ability to maintain good relationship with the unit and external contacts. • All the required attributes to become a good leader and as well as create leaders within the unit • Quality/Virtues of High Potential (HIPO)aspects will be an added advantage to the team.
Reports Directly to: Unit Head/Trade Head
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