About STRIDE Community Heath Center
STRIDE is a non-profit, Federally Qualified Health Center (FQHC) with a history of providing primary care and other health-related services in a community-based setting. Established in 1989 in response to the primary health care needs of the medically indigent population in suburban Denver, STRIDE has the largest population base of any FQHC in Colorado and provides primary care, dental, pharmacy, behavioral health, health education and outreach and enrollment services in accordance with its mission. We provide a positive work place with a culturally diverse population of employees that are committed to being focused and disciplined team members.
- Medical, Dental, and Optional Vision Insurance.
- Paid-Time-Off (PTO).
- Company Paid Life Insurance.
- A 401K retirement savings plan & match!
- Flexible Spending Account (FSA) and Dependent Care options.
A successful candidate will live STRIDE ICARE values:
Integrity – doing the right thing even when no one is watching.
Compassion – meeting the patient where they're at with empathy.
Accountability – doing what we say we're going to do.
Respect – showing attention to human dignity.
Excellence – having a “growth mindset; striving to learn more and practice continuous improvement.
General Purpose: In order to provide quality care to the STRIDE patient population, the MA Supervisor provides monthly training and coaching for all Medical Assistant team members while serving as the liaison to MA Supervisor's daily work will consist of 50%-75% clinical site support to clinic Medical Assistants and Providers and 25%-50% administrative duties.
- Collaborate with Clinical Manager and Medical Clinic Site Managers (CSM), in establishing, implementing and maintaining quality patient care, to improve quality metric standards and to meet the external client expectations. Involving the care in the care team in the QA/PI process, (NCQA-PCMH TC07)
- Monitors the process within the care team to ensure the team is presenting appropriate communication on implications of care costs to the patient and when indicated a care manager referral/consultation for assistance on payment options associated with treatment (radiology, lab, vaccines, and durable medical equipment). (NCQA-PCMH CC13)
- Coordinates with the care team (MAs, Care Managers, Referral Specialists) to ensure lab, imagery, and specialty consultations and/or test results are tracked, documented, and notifications are sent to the PCP. (NCQA-PCMH CC01, CC04)
- Day-to-day direct training/supervision/coaching of all Medical Assistants; including performance appraisals, in consultation with Clinical Manager and CSM.
- Review and monitor Medical Assistant desktops, flags and secure messaging. This includes ensuring that referrals are communicated and tracked. This must be coordinated with panel manager, care manager, and/or referral specialist. (NCQA-PCMH CC04)
- Responsible for assessing and documenting monthly Medical Assistant competencies for each MA under his/her charge.
- Provide training and first level support as a patient services liaison to research issues surrounding complaints, billing, registration, and communicates findings to manager.
- Directs the work of assigned MAs and demonstrate thorough knowledge of all SOPs involving staff, patient regulations including (HIPAA) and on-going clinic specific center regulations.
- Assists Clinic Manager with schedule efficiency, coordinating vacation requests and ill calls to ensure appropriate clinic coverage.
- Supports Clinic Manager by understanding, clearly communicating and monitoring policies, procedures, processes, workflows, logs, manuals, and duties associated with back office system maintenance and compliance.
- Ensure Open and Closing duties are completed and understands quality controls in the laboratory.
- Ensure all back office manuals and logs are maintained.
- Has knowledge of the quarantine process.
- Knowledge of storage, handling, ordering and Recon of VFC (Vaccine for Children)
- Serve as the central contact for back office supply ordering.
- Conducts daily pharmacy counts.
- Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
- Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examination rooms instruments, supplies and equipment.
- Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
- Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing standing orders; complete EKG/ECG per provider instruction; performing basic laboratory tests on the premises; disposing of biohazard/contaminated supplies; sterilizing medical instruments; administering medications on the premises; appropriately forwarding drug refills to a medical provider as directed; drawing blood; ensure exam rooms are clean, prepared and stocked for receiving patients; removing expired supplies.
- Educates patients by providing medication and diet information and instructions per provider direction; answering patient questions as appropriate and forwarding appropriate questions to their provider or other staff member as appropriate.
- Completes records by recording in EMR.
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance as appropriate; informing supervisor when repairs or additional equipment is needed.
- Maintains safe, secure and healthy work environment by following and enforcing standards and procedures; complying with legal regulations; appropriately responding to emergency codes; communicating safety issues/concerns timely and appropriately.
- Maintains patient confidence and protects operations by keeping patient care information confidential.
- Serves and protects the practice by adhering to professional standards, policies/procedures, federal, state, and local requirements, accreditation standards, maintains active MA Certification and CPR.
- Updates job knowledge by participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Hire and train new employees
- Ensure adherence to legal and company policies and procedures.
Attends all staff meetings and all other meetings as assigned.
A successful candidate will possess the following education or formal training:
Education or Formal Training: High school diploma or GED required. Graduation from an approved Medical Assistant Program required. Current Certification from recognized certification agency required.
A successful candidate will possess experience:
Experience: Minimum of 3 years as a Medical Assistant required. Supervisory experience preferred, medical office experience strongly preferred.
Material and equipment directly used: Computer, printer, multi-line telephone systems, fax machine, copy machine, Microsoft Office Outlook, EHR, autoclave, centrifuge, hemocue, glucometer, nebulizer, EKG machine, pulseoximeter, oxygen cylinder, stethoscope, blood pressure cuff, waived and moderate complex lab test kits, fetal doppler and electronic thermometer.
Working environment/physical activities: Office environment within a clinical setting. Enters data into computer programs via computer, mouse and keyboard. Moves/transports objects up to 25 lbs frequently and up to 75lbs occasionally. Communicates information to others. Discerns/analyzes information from others to assist in decision making.
** A valid driver's license will be required for any position requiring driving between STRIDE locations. **
Join Us. Together We Improve lives.
STRIDE conducts a background check, including criminal history, education, license and certification.
STRIDE recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization. STRIDE is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information or veteran status. STRIDE does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.
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