Sweetser Job - 29562482 | CareerArc
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Company: Sweetser
Location: Saco, ME
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

The Customer Service Representative will provide exceptional customer service while projecting a positive and professional image. Staff will be knowledgable of available resources and will assist clients who are having trouble accessing services by providing information and immediate access to Sweetser programs.


ESSENTIAL FUNCTIONS:
• Conducts reminder calls and follow up calls by telephone for clients who did not keep their appointment.
• Collect and inputs all required registration, demographic and insurance information.
• Receive, triage and process incoming calls.
• Immediately schedule all clients seeking to reschedule due to cancellation or missed appointment to be performed within two business day of the initial request.
• Provide information on all Sweetser services to internal and external customers as requested.
• Prepare correspondence for clients as needed.
• Collaborate with Communications department to coordinate development and dissemination of educational material.
• Identify, utilize and maintain resources needed to communicate effectively with internal and external customers.
• Contribute to achievements of organizational outcomes, such as access to care and improved 'show' rates.
• Support program in the event of a critical incident.

EXPERIENCE:
• Experience in a healthcare setting, working with insurance companies, referral sources.
• Experience working in a call center environment a plus.
• Persons with lived experience in the Mental Health and/or Substance Abuse system are encouraged to apply.

KNOWLEDGE AND SKILLS:
• Strong communication skills.
• Ability to provide exceptional customer service.
• Ability to multi-task and to be flexible.
• Strong computer skills.
• Proficient in office skills including ability to operate basic office equipment including, telephone, copier, fax and printer.

EDUCATION:
High school diploma with some secondary education preferred, or a minimum of four (4) years working in a related field.

CERTIFICATES, LICENSES, REGISTRATIONS:
Valid state driver's license.


 Apply on company website