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"Reporting to the Team Leader, Claims Services, the Analyst is accountable for providing quality service and managing expenses through the claims settlement process. This includes: investigation, negotiation and settlement of homeowner claims; assigning contractors, setting up appraisals, and ordering police reports; generating financial transactions and finalizing settlements in a timely fashion.
•Expedites client contact, explains coverage's, rights, obligations, claims presentation and processing, in accordance with TD's Residential Policies and Procedures
•Delivers Legendary Customer Experiences
•Negotiates and settles claims within authority level and requests authorization where necessary.
•Assists and cooperates with colleagues during peak periods, vacation times and catastrophe situations, while maintaining personal workload.
•Maximizes accessibility by taking a fair share of calls/claims.
•Follows up with clients to ensure timely and accurate submission of documentation.
•Actively seeks new information, interpretations and techniques to ensure knowledge is current.
•Participates in the development of departmental procedures and directives.
•Is expected to be in the Claims Telephone Queue
•Understands and executes faithfully the Customer Experience (LEI) program and its initiatives.
•Diligent processing of claims efficient responding to calls, messages, mail and invoices in accordance with claims service standards
1-2 years of claims experience is an asset.
•You possess excellent verbal/written communication skills.
•You have a pleasant and patient telephone manner.
•You have a superior client service orientation.
•You have excellent organization and time management skills.
•You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment.
•You have the ability to effectively deal with change and help foster an environment open to change.
•You possess strong typing and computer skills.
•You maintain a positive demeanour and foster team spirit.
•You have demonstrated good attendance and promptness.
• Bilingual would be an asset
• Completion of CIP designation or enrolled in courses is a necessity
Monday to Friday shifts will be 8am-4pm or 9am to 5pm (Atlantic time).
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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