Thermo Fisher Scientific Job - 31454642 | CareerArc
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Company: Thermo Fisher Scientific
Location: Los Angeles, CA
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech


When you're part of the team at Thermo Fisher Scientific, you'll do important work that supports a powerful mission. With revenues of $17 billion and a track record of stability and consistent growth, we're uniquely able to give our people the resources and opportunities to make significant contributions to the world.

How will you make an impact:

As a Manager of Sales Operations, you will report to the Global Director of Sales Operations at the SDG level, you will define and document business specifications, application functionality, workflow requirements, analysis of and the ability to create reports. Ability to work independently with strong time management by leveraging efficiency tools. You will be working in a team environment with business and technical resources as well as third party vendors. You will possess strong business relationship skills and a broad experience across a complex matrix organization. You will be able to demonstrate strong written and verbal communication across all of levels of the organization.

What will you do:

  • Serve as the conduit between the SDG CRM user community and the software development/technical teams through which requirements and support flow
  • Gather business requirements from business and IT communities
  • Develop CRM documentation including requirements documents, use cases, user stories, workflow, test scenarios, test cases, training material, and other documents related to the business of the CRM team
  • Engage with the business team and technical team to develop and maintain reports, dashboards, and forecasts
  • Maintain and recommend improvements to hygiene of CRM system business data to maximize usability
  • Build data driven analysis of CRM utilization, support issues and requirements to present options for Global Director of Sales Operations for SDG
  • Communication of CRM system operations, features, benefits, and changes to users and stakeholders of CRM
  • Plan, conduct, and direct the analysis of complex business issues
  • Lead weekly and monthly SDG CRM GPO meetings for tickets, enhancements and bring key items to the Director of Sales Operations for review
  • Other duties as assigned

How will you get there:

  • Bachelor's Degree from an accredited higher learning institution (preferred area of study: Business, Mathematics, Computer)
  • Five years' experience in an analytical role supporting life sciences
  • Basic project management skills and understanding of project management lifecycle
  • Excellent verbal and written communications skills and the ability to interact professionally with a diverse group of subject matter experts, managers, and executives
  • Experience with eliciting, defining, and documenting business and technical requirements. Includes identifying gaps in requirements resolving inconsistencies, and prioritizing requirements
  • Ability to effectively lead a meeting
  • Ability to work independently with strong time management
  • Experience in any of the following systems SalesForce.Com, SAP, Oracle Cloud CPQ

Skills, Abilities:

  • Must be results driven with an excellent attention to detail
  • Must be comfortable managing projects and timelines within a complex matrix environment
  • Must have strong written and oral communication skills
  • Must be able to effectively manage and navigate intra departmental relationships and work in assigned teams and groups as required

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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