Touchpoint Job - 35843101 | CareerArc
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Company: Touchpoint
Location: Sandy Springs, GA
Career Level: Mid-Senior Level
Industries: Food, Beverage


Posted Date: Dec 2, 2020

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

Job Summary:

The Customer Experience Manager position is an exciting opportunity for an energetic, entrepreneurial manager who is continually seeking a better way to conduct business. Because this manager can be the first contact many people have with TouchPoint Support Services, this manager will be an ambassador. Our customer experience managers' positive and confident attitude helps create the opinion many associates have of the TouchPoint organization. You will have responsibility for implementing service standards and promoting a culture of exceptional customer service throughout your area of responsibility. You will coordinate or facilitate training for salaried and hourly associates on the MyDining system and customer experience performance standards, processes, and initiatives to create a culture of service excellence for all customer groups. Our customers include patients, residents, and guests; hospital employees, nurses and physicians; retail visitors, catering clients, and fellow associates throughout the organization.


Key Responsibilities: 
•    Writes and deploys test scripts and participates in interface and regression testing for the nutrition software program My Dining
•    Conducts database builds for new accounts using My Dining software or other nutrition software solutions
•    Manages software upgrades and new software deployment
•    Participates in implementation and post-implementation support for nutrition software applications
•    Coordinates all upgrade activities for accounts using software for patient services
•    Troubleshoots with accounts needing assistance with software issues
•    Acts as a liaison between account users and software vendors
•    Recommends mechanisms to quickly and practically share and implement customer experience programs in areas not meeting customer satisfaction goals
•    Trains account leadership on customer satisfaction tools
•    Develops and maintains excellent consensus building, influencing, and communication skills (written and verbal)
•    Exhibits exceptional organization skills
•    All other duties as assigned


 Preferred Qualifications:
•    Minimum of three (3) years of experience in clinical nutrition or patient service management
•    BS degree in Nutrition, Dietetics, or related field. RD preferred
•    Experience in working in acute care settings a plus 
•    Successful track record working with nutrition software programs used in healthcare environments for room service delivery, nutrition analysis, and menu development. Experience with assessing training needs, developing training 
     programs, and implementation of training programs related to nutrition applications
•    Experience in conducting post-implementation discussions with client management and other team members to determine satisfaction levels
•    Experience in identifying additional client requirements for products, services, and education
•    Strong supervisory, leadership, management, and coaching skills
•    Strong written and verbal communication skills
•    Ability to communicate on various levels to include management, client, customer, and associate levels
•    Ability to write reports, business correspondence, and procedure manuals

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:  434504




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