U.S. Bank Job - 31526131 | CareerArc
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Company: U.S. Bank
Location: Fargo, ND
Career Level: Associate
Industries: Banking, Insurance, Financial Services


The Support Specialist assists the Fraud Investigators in RPS Fraud Investigations in a variety of clerical and administrative duties. Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Responsibilities may include:

  • Entering new account information
  • Changing information on existing accounts
  • Recording transactions
  • Answering customer inquiries, resolving customer problems and responding to customer requests for information.
  • Receiving, classifying, consolidating and summarizing documents and information
  • Completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries

Explore your career possibilities at U.S. Bank and join a company that's as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.


Basic Qualifications
- High school diploma or equivalent
- Three to four years of experience in clerical and customer service activities

Preferred Skills/Experience
- In-depth knowledge of products, services, terminology, procedures and systems related to assigned area
- Strong customer service skills
- Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
- Ability to identify and resolve/escalate complex problems
- Proficient computer skills, especially Microsoft Office applications
- Excellent verbal and written communication skills

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