U.S. Bank Job - 31526131 | CareerArc
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Company: U.S. Bank
Location: Fargo, ND
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

The Support Specialist assists the Fraud Investigators in RPS Fraud Investigations in a variety of clerical and administrative duties. Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Responsibilities may include:

  • Entering new account information
  • Changing information on existing accounts
  • Recording transactions
  • Answering customer inquiries, resolving customer problems and responding to customer requests for information.
  • Receiving, classifying, consolidating and summarizing documents and information
  • Completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries

Explore your career possibilities at U.S. Bank and join a company that's as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.



Qualifications

Basic Qualifications
- High school diploma or equivalent
- Three to four years of experience in clerical and customer service activities

Preferred Skills/Experience
- In-depth knowledge of products, services, terminology, procedures and systems related to assigned area
- Strong customer service skills
- Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
- Ability to identify and resolve/escalate complex problems
- Proficient computer skills, especially Microsoft Office applications
- Excellent verbal and written communication skills


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