U.S. Bank Job - 39811979 | CareerArc
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Company: U.S. Bank
Location: Galloway, OH
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

• Responsible for overseeing operations for traditional, in-store and on-site retail branches within a CBB market.

• Independently makes time sensitive, risk-based decisions of significant financial or other considerations (such as wire transfers up to $10MM and procedure overrides.)

• Consults with branches to provide effective risk management in compliance with applicable regulations, policies and procedures

• Provides consultation for resolution of complex or escalated customer complaints or situations.

• Sets the standard for partnership with branch leaders; solicits feedback to improve quality of delivery; is actively involved to ensure a healthy, productive partnership.

• Provides enhanced training and on-boarding for new hires.

• Promotes a culture of collaboration- uniting with team members across functional areas- and keeping the customer at the center.

• Embraces and role models a culture of continuous improvement by identifying and developing opportunities for efficiency.

• Advocates on behalf of branches for customer-obsessed improvements across the bank.

• Partners with internal Security groups to assist or respond to critical incidents.

• Communicates with impact, directly and remotely, using strong presentation and influencing skills.

• Consults with internal and external partners to provide analyses of legal cases involving the Bank.

Scope

• Providing operational support for districts and branches in a CBB market

• Geographic scope: all or group of branches within a CBB market

Hierarchy

• Reports to the Market Operations Leader

• Works closely with District Managers

Minimum Qualifications

• Bachelor's Degree or equivalent experience in Banking.

• 5+ years of retail banking experience

Preferred Qualifications

• Solid understanding of all relevant banking regulations including Bank Secrecy Act, OFAC, Patriot Act, Fair Lending.

• Demonstrates impactful consultative skills and is the subject matter expert

• Customer obsessed- ability to make quick decisions that evaluates the risk between the customer and the bank

• Proven success at developing and executing strategies in alignment with overall business objectives

• Demonstrated ability to create and maintain healthy, productive partnership

• Experience leading teams through organizational change

• Well-developed analytical, decision-making and problem-solving skills.

• Considerable tact and diplomacy

• Has a continuous improvement mindset and is experienced in working in an agile environment.

• Sets a positive ethical culture

Benefits: 
Take care of yourself and your family with U.S. Bank employee benefits.  We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve.  That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.


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