U.S. Bank Job - 39811979 | CareerArc
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Company: U.S. Bank
Location: Galloway, OH
Career Level: Associate
Industries: Banking, Insurance, Financial Services


At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

• Responsible for overseeing operations for traditional, in-store and on-site retail branches within a CBB market.

• Independently makes time sensitive, risk-based decisions of significant financial or other considerations (such as wire transfers up to $10MM and procedure overrides.)

• Consults with branches to provide effective risk management in compliance with applicable regulations, policies and procedures

• Provides consultation for resolution of complex or escalated customer complaints or situations.

• Sets the standard for partnership with branch leaders; solicits feedback to improve quality of delivery; is actively involved to ensure a healthy, productive partnership.

• Provides enhanced training and on-boarding for new hires.

• Promotes a culture of collaboration- uniting with team members across functional areas- and keeping the customer at the center.

• Embraces and role models a culture of continuous improvement by identifying and developing opportunities for efficiency.

• Advocates on behalf of branches for customer-obsessed improvements across the bank.

• Partners with internal Security groups to assist or respond to critical incidents.

• Communicates with impact, directly and remotely, using strong presentation and influencing skills.

• Consults with internal and external partners to provide analyses of legal cases involving the Bank.


• Providing operational support for districts and branches in a CBB market

• Geographic scope: all or group of branches within a CBB market


• Reports to the Market Operations Leader

• Works closely with District Managers

Minimum Qualifications

• Bachelor's Degree or equivalent experience in Banking.

• 5+ years of retail banking experience

Preferred Qualifications

• Solid understanding of all relevant banking regulations including Bank Secrecy Act, OFAC, Patriot Act, Fair Lending.

• Demonstrates impactful consultative skills and is the subject matter expert

• Customer obsessed- ability to make quick decisions that evaluates the risk between the customer and the bank

• Proven success at developing and executing strategies in alignment with overall business objectives

• Demonstrated ability to create and maintain healthy, productive partnership

• Experience leading teams through organizational change

• Well-developed analytical, decision-making and problem-solving skills.

• Considerable tact and diplomacy

• Has a continuous improvement mindset and is experienced in working in an agile environment.

• Sets a positive ethical culture

Take care of yourself and your family with U.S. Bank employee benefits.  We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve.  That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

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