U.S. Bank Job - 30734934 | CareerArc
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Company: U.S. Bank
Location: Minneapolis, MN
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services


The CBB Risk Management Quality Testing Supervisor primarily supervises staff, trains lower level team members and/or new team members to ensure program integrity and execution. The Supervisor will lead projects and day-to-day quality assurance activities that ensure compliance with investor guidelines, internal policies and procedures, and other applicable federal, state and local laws and regulations, as assigned. Identifies gaps and informs solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a key liaison between the Business Lines and Corporate.

Responsibilities will include but are not limited to the following:
- Directly supervise the performance of QA Analyst(s) work against program criteria for default mortgage operations and bankruptcy (consumer and mortgage customers)
- Lead advanced QA tests, analyze evidence of transaction handling or control performance against defined policies, guidelines or laws
- Design testing strategies to attest the design adequacy and operational effectiveness of business line management's processes and controls
- Lead process inquiries, walkthroughs and procedure review to support the development/design of QA test work papers
- Review and verify accuracy of analyst(s) test work papers to verify and measure the quality of staff conclusions
- Validate populations of desired activity for accuracy and completeness. Selects test samples based on investor guidelines and internal program defined methodology (documenting rationale for adequate coverage)
- Ensure the resolution of previously identified issues is verified
- Perform or lead validation reviews targeted to assess adequacy and sustainability of management corrective actions taken to resolve certain issues or perform historical account reviews (look backs), and where applicable, customer remuneration
- Conduct a look back to review historical transactions to determine the extent of the impact of a control breakdown
- Lead test result discussions with business line management and risk partners related to identified exceptions/issues, criteria used to define expected results, root cause assessment, exposure assessment, and actions needed/recommended
- Draft report for management review and distribution; compiling, analyzing, and documenting test work papers which support reported results to key stakeholders
- Present process improvement proposals to reduce risk of control failure and/or drive process efficiencies
- Represent management in internal audits/exams of CBB Quality Testing function and contributing to quality assurance practices or project implementation of (annual plan consolidation, staffing, tools, etc.); may have occasional exposure to regulatory agencies
- Other deliverables as assigned by management


Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Five to seven years of applicable experience

Preferred Skills/Experience
- Five to seven years of experience monitoring, auditing, and testing of investor guidelines, regulations, financial services
- Intermediate to advanced level of understanding of consumer lending/mortgage product/services, business line operations, systems, and associated risks/controls, especially:
- Default Mortgage: Collections, Loss Mitigation (Retention and Liquidations), Foreclosure, and REO
- Bankruptcy
- Intermediate to advance understanding of the various bankruptcy chapters
- Intermediate to advance familiarity with PACER, AACER, court dockets, and trustee websites
- Intermediate to advance understanding of court filed documents and corresponding requirements (e.g. Proof of Claim, Motion for Relief, Reaffirmation)
- Intermediate to advanced level of understanding of applicable laws, regulations, financial services and regulatory trends that impact consumers.
- Advanced knowledge of Risk/Compliance/Audit competencies
- Strong project management skills
- Self-motivated, able to work in a group as well as independently
- Strong critical thinking and analytical skills
- Ability to manage multiple tasks and deadlines simultaneously
- Proven adaptability to changing priorities
- Demonstrate flexibility and adaptability as project priorities/requirements evolve or change
- Ability to identify and clearly communicate and document issues, root cause, exposure and recommendations
- Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs
- Intermediate to advanced level of presentation (verbal/written) and relationship building skills
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.
- Demonstrates strong technical knowledge in financial systems, audit tools, and other products (include but not limited to: ACAPS, ALS, MSP; TeamMate; DocVelocity, LDRS, ECM, Hogan, LeaseMaster, RMS, etc.)
- Has or is willing to pursue applicable professional certifications (e.g., C.I.A., C.B.A., C.F.A., C.F.S.A., C.P.A, M.B.A., and/or J.D.)

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