At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Job Description
The Corporate Municipal Trust Manager is responsible for the leadership in a Corporate Trust Account Management unit within the business unit to meet divisional objectives. Develops and maintains unit policies, procedures, and training initiatives. Trains team members, establishes and monitors performance goals, and coaches employees. Serves as an expert resource for complex problem solving and ensures compliance and audit requirements are met.
May manage a staff and trains employees to successfully meet business objectives.
Meet, or exceed revenue, new business; manage expenses to budget.
Provide service to internal and external customers regarding account information, questions, problems, education, or other requests.
Facilitates problem resolution with specialized units and responds to internal and external customers or technical vendors when necessary.
Develops and completes customer calling program to ensure customer satisfaction, retention, and identification of repeat and new business opportunities.
Works closely with new business development staff, participates in the development of new business from existing or prospective clients.
May communicate business goals, objectives, and company performance results, assign work goals/performance expectations; provides performance /development feedback and coaching, and reward/recognition of performance results.
Maintain a high level of current knowledge and comply with all U.S. Bancorp policies and procedures, and all applicable state and federal regulations.
Provide support to Relationship Management team in the retention of existing customer relationships including generating new business to increase market share and profitability.
Defines quality service based on customer needs, wants, and expectations; aligns actions accordingly; remains sensitive and responsive to both internal and external customers; builds distinctive predictable levels of service; resolves problems quickly and effectively over the phone or face to face.
Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes. Coordinates the development and implementation of operational changes within the unit and participates in change across the business.
Actively ensures compliance with the U.S. Bank code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies, and procedures. Actively participants in any required corporate and business line training in these areas. Follows account-opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position.
Serves as liaison to technology for specialized applications to assist business with development and ongoing support. This support may include testing, research, analysis, review, implementation and monitoring of specialized application. May perform analysis supporting related strategies and objectives.
- Bachelor's degree, or equivalent work experience
- Four or more years of Corporate Trust account management experience
- Thorough knowledge of the trust unit and division, its products, processes, and related bank and regulatory regulations
- Excellent interpersonal skills, as well as superior written and verbal communications skills
- Preferred experience in banking operations, sales, compliance/law, accounting, corporate trust, sales, process improvement, and/or customer service
- Well-developed analytical, problem-solving, organizational and project management skills
- Strong management skills, which include planning, budgeting, and performance management
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
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