At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Job Description
The Centralized Receivables Service (CRS) team is seeking high-energy, career-oriented individuals to work in a fast-paced, ever changing industry.
CRS handles the collections and servicing processes for select government agencies.
This self-sufficient role offers the unique opportunity to gain experience in a variety of tasks in an environment that strongly promotes individual growth.
You will collect payments on accounts by reviewing documentation, speaking with customers/clients by telephone, preparing written correspondence, and arranging repayment schedules in order to facilitate resolution of debts.
- High school diploma or equivalent
- Three to five years of experience in collections and/or customer service activities
-Strong oral/written communications skills, excellent customer service skills and the ability to demonstrate attention to detail.
-Thorough knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
- Thorough product knowledge
- Strong customer service/relations skills
- Ability to identify and resolve exceptions and to organize and interpret information
- Effective verbal and written communication skills
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
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