At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Job Description
This person is the primary contact for their shippers and carriers and is responsible for maintaining, strengthening, and building the portfolio by proactively handling day-to-day operations.
Establishes and maintains great working relationships with assigned business accounts, serving as the carrier contact
Focuses on operational quality, problem resolution, systemic improvement, productivity, and customer response/satisfaction
Troubleshoots issues, analyzes root cause, suggests and implements solutions
Conducts scheduled conference calls when needed with clients and carriers to review invoice financial statuses and status of any current projects
Monitors daily deliverables
Documents all issues/projects and follows through to timely, accurate resolution
Completes special projects and process improvements for specific shipper in portfolio
Accomplishes multiple projects simultaneously
Advances account efficiency through process/exception analysis and implementation of improvements
Gains in-depth product knowledge on customer-facing proprietary software/technology and trains external customers on processes, tools, and applications
Understands functionality of all departments and interfaces with them for systems/application support
High school diploma or equivalent
Four or more years of experience in a customer service position
Preferred Skills and Experience
Strong verbal, written, interpersonal, and communication skills
Positive, proactive attitude mandatory
Ability and desire to thrive in a high-pressure environment
Initiative and strong work ethic, self-motivated, self-starter
Ability to tolerate stress in work environment
Detail oriented with strong planning, prioritization, and organizational skills
Ability to prioritize and multi-task
Strong software/technical support skills
Proficient in MS Office ( Excel, Access, Word & Power Point)
Understanding of logistics and/or freight payments
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Apply on company website