U.S. Bank Job - 31221541 | CareerArc
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Company: U.S. Bank
Location: Knoxville, TN
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services


This position will be based in Knoxville, Minneapolis, or Atlanta.

The Payment Services (PS) CRO Acquiring North American Issues Management Manager is responsible for leading and directing a team of Issue Coordinators responsible for the effective implementation and management of the Payment Services Issue Management Framework for issues impacting Elavon, the Bank's North American acquiring business.

  • Ensuring that the team is successful in engaging their assigned business function, other Risk/Compliance/Audit (RCA) Consultants, and RCA Managers to create, implement, maintain, identify and review or oversee an effective issue management framework.
  • Identifies, responds and/or escalates risks as appropriate.
  • Effectively balancing the workload to support on-time delivery of issue milestones and project deliverables and to ensure adherence to program SLA's.
  • Participating in and/or leading projects and/or activities that ensure compliance with applicable federal, state and local laws and regulations.
  • Aids in interpreting and applying corporate guidance to support effective compliance with enterprise requirements.
  • Identifying gaps and create and implement solutions to minimize losses resulting from inadequate internal processes, systems or human errors.
  • Supporting the day-to-day functions of the department through meeting and project support, documenting routines, facilitating meetings and capturing deliverables and takeaways, constructing management presentations, senior management reporting, and other business-as-usual routines.
  • Supervisory functions include providing leadership and direction while coaching, training and providing work direction and feedback, and mentoring the team members; evaluating employee performance and making salary recommendations, performing all aspects of the staffing process including recruiting, interviewing, and hiring staff to ensure appropriate hiring practices and maintaining staffing levels.


Basic Qualifications:

- Bachelor's degree, or equivalent work experience
- 7-10 years of relevant professional experience
- A minimum of five years of direct supervisory experience.

Preferred Skills/Experience:

- Knowledge of applicable laws, regulations, financial services, and regulatory trends that impact Elavon
- Familiarity with Elavon's operations, products/services (core acquiring and other support services), systems, and associated risks/controls

- Knowledge of Risk/Compliance/Audit competencies
- Must possess business acumen and credibility to help Payments proactively identify and address issue management needs
-Ability to exercise business decision making skills with minimal management oversight
- Excellent interpersonal, written and verbal communication, organizational, project and process management, analytical and critical thinking skills

- Strong accuracy and detail orientation.
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.
- Must be able to support initiatives and operations in multiple time zones domestically and internationally.

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