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Company: U.S. Bank
Location: Dubuque, IA
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services

Description

Manages the In Store branch, including staffing, scheduling and supervising branch staff. Ensures branch meets customer service goals and achieves business results by developing, motivating, and rewarding employees; communicates performance goals and results; recognizes performance; provides coaching and training. Coordinates operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits. Handles customer questions, concerns, and complaints as escalated by branch staff or otherwise as needed. Maintains thorough knowledge of teller and platform functions. Must be able to work a flexible schedule including weekends and holidays. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Qualifications

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- One or more years of experience in operations and customer service
- One or more years of management or supervisory experience Preferred Skills/Experience
- Strong decision-making and problem-solving skills
- Excellent interpersonal and customer service skills
- Ability to resolve complex customer and employee-related issues with minimal guidance
- Demonstrated understanding of branch operations and financial products and services
- Effective verbal and written communications skills

- Experience having served in an assistant branch manager capacity or related role in a retail/financial environment

- Well-developed leadership skills


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