U.S. Bank Job - 32298414 | CareerArc
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Company: U.S. Bank
Location: Irvine, CA
Career Level: Associate
Industries: Banking, Insurance, Financial Services



We're seeking individuals who are personable and naturally friendly, detail-oriented, bright and inquisitive, and excellent communicators. You will work in a fast-paced environment and utilize your skills to provide a consistent, exceptional customer service experience. 
As a Customer Service Representative, you are the first point of contact for our customers. Our customers can reach us at the call center 7am-8pm Monday through Friday and 8am-2pm on Saturday Central Time. 
Responsibilities include:
• Interacting with U.S. Bank Customers to provide excellent customer service, answers to questions and problem resolution
• Using critical thinking and remaining solution-focused throughout customer interactions
• Creating customer loyalty by offering customers the identified products and services to benefit their financial needs
• Promote online banking – guiding customers through self-service options and helping troubleshoot issues
Why Should You Apply:
• You're passionate and want to make a difference in people's lives
• You're excited about being part of a collaborative team and providing ideas for process improvement and innovation
• You love interacting with customers and building loyalty
• You are seeking excellent training and development opportunities and a professional environment
• You are looking for competitive wages and performance-based annual bonus opportunity
• You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and pension plan



Basic Qualifications
• High school diploma or equivalent
• 2-4 years of experience in a customer service position

Preferred Skills/Experience
• Strong phone communication skills
• Problem-solving/critical thinking skills
• Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time-management skills
• Associates Degree, Bachelor's Degree, or some college experience a plus
• Leadership experience a plus
• Bilingual English-Spanish speaking a plus

 Apply on company website