At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Job Description
As a Senior Service Designer, designing systems for people are at the heart of everything you do. You'll re-design the client experience at the system level, using human-centered design methods across multiple platforms. You'll roll up your sleeves to research, analysis, concept design, storytelling, and prototyping to inform how micro and macro touchpoints work together, from both the perspective of the client and our teammates responsible for running the service.
Bachelor's degree (preferred emphasis on Service Design, Experience Architecture or Information Architecture), or equivalent experience
Five to eight years of related work experience, such as UX or digital industry, with at least one year of team leadership experience
Minimum 3 years of experience applying service design activities across all phases of both digital and physical solutions
Capable of visualizing patterns, complex systems, flows, and interactions
Strong creative storytelling abilities – the ability to make an audience think and feel things they wouldn't have otherwise.
Leads holistic service design activities within a strategic client journey leveraging a variety of human-centered design methods and frameworks
Produces deliverables such as qualitative research reports, customer and employee journey maps, process flows, concepts, service blueprints and prototypes
Seeks out, aggregates, and conducts qualitative customer and employee research/insights in partnership with researchers
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
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