University of California Job - 28253259 | CareerArc
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Company: University of California
Location: Santa Barbara, CA
Career Level: Associate
Industries: Government, Nonprofit, Education


Job Posting Details
Position Information

Payroll Title: Institutional Research Analyst 2

Job Code: 6947

Job Open Date: 4/20/21

Primary Consideration Date for Open Until Filled: 5/4/2021

Department Code-Name: INST - Instructional Development

Percentage of Time: 100%

Collective Bargaining Unit (CBU): N/A

Grade Type/Grade: PSS/20

FLSA Exemption Status: Non-exempt

Work Location: 1124 Kerr Hall

Pay Rate/Range: $24.97 -$25.75/hr

Days/Hours: 5 days a week (Monday- Friday)/8 hours per day (8am-12pm & 1pm-5pm)


Department Marketing Statement

Instructional Development is a service organization supporting the instructional mission of the campus. Its activities directly address the major goal in the campus' Academic Planning Statement, "Ensure Excellence in Both Undergraduate and Graduate Instruction". The mission of Instructional Development is to foster a climate for excellence in instruction, which parallels the climate for excellence in research, within a world class institution of higher education. The mission is addressed by following a model which has evolved over the past three decades and is reflected in the organization of the department. We have a substantial impact on the quality of instruction offered at UCSB. We are able to comprehensively and effectively address the needs of a faculty which teaches a tremendous range of subject matter, using a wide array of teaching philosophies, methods, styles, and technologies. The key elements required to support this diversity of faculty needs include: instructional consulting and evaluation; technical media production support; and technical media display support. All are provided by Instructional Development.

  Brief Summary of Job Duties

Under the general supervision of the ESCI Administrator (Applications Programmer 3), the Evaluation Systems Analyst is responsible for assisting in the operation, management and technical troubleshooting of the Evaluation System for Courses and Instruction (ESCI), test scoring software and scanners, and supporting both the ESCI Administrator and the Instructional Development Consultants in other aspects of evaluation. The Evaluation System Analyst will meet with, train, and respond to questions from academics, staff, and graduate students related to evaluation. The position involves technical skills including, data management, data manipulation, electronic transfer, analysis, and report production. Communication skills are of the utmost imporatnce, including the ability to interact, both verbally and in writing, with a diverse group of clients in a professional and confidential manner. Time management skills, including the ability to manage simultaneous projects, requests and calendars under tight and shifting deadlines are also essential. Attention to detail and professionalism are critical for this position, as the ESCI system affects the entire UCSB campus. 

Minimum Requirements

Applicants should hold a bachelor's degree in any discipline with significant data management, and analysis as a standard element or equivalent combination of education and experience. Applicants must have the ability to manage and understand data, identify patterns in data, and apply sound techniques and logic to solve problems. Strong written and oral communication skills are essential to the position. The position requires strong organizational skills, with the ability to manage multiple projects and calendars simultaneously. The position requires working under tight and shifting deadlines and maintaining strict confidentiality. The successful applicant will have the ability to work collaboratively in a highly motivated professional team.

Desirable Qualifications

The following requirements would describe the ideal candidate in addition to the minimum requirements listed above. Significant experience in customer service or computer technical support, ideally both. Considerable understanding of database structures, management, reporting, and data manipulation. Strong background in fundamental descriptive statistics, Excel (or equivalent spreadsheet software), and Microsoft Word (or equivalent word processor). Familiarity with multiple file formats and mechanisms for converting files between formats. 

  Special Conditions of Employment
  • Satisfactory criminal history background check.
  • UCSB is a Tobacco-Free environment. 
  Special Instructions

For full consideration, please include a resume and a cover letter as part of your application.


Job Functions/Percentage of Time/Duties

Survey Processing; 60% time

Coordinates and manages scheduling demands of ESCI systems. Organizes annual calendar for ESCI processing. Manages all user accounts for ESCI system and access systems. Manages and coordinates different simultaneous ESCI processing systems and their schedules.

Produces quarterly survey request forms in multiple formats and tests Survey Request Form input website prior to going live. Manages survey request form distribution lists and sends survey request forms to appropriate clients.

For Paper-based surveys, assembles and disseminates materials for administration. Handles issues and questions of paper ESCI Survey Request Form process. Produces quarterly survey header sheets, ensuring critical technical alignment is maintained during printing process. Inspects and prepares all incoming evaluation sheets for scanning. Operates optical mark scanner (OMR) for processing completed evaluation sheets. Records all scanning problems. Supervises student assistant's use of scanning equipment and treatment of data. Manages archiving of scanned paper ESCI surveys into long term storage. Manages sensitive data destruction.

For Online surveys, works with web developers to ensure online administration is adhering to schedule. Ensures course information and survey items are presented accurately for ESCI online survey administration. Extracts quarterly curriculum data file produced from the Office of the Registrar Web Service. Uses analytical skills to ensure accuracy of curriculum data retrieved from multiple sources. Prepares and exports data for online administration of ESCI surveys.

For both formats, ascertains status of departmental survey request forms and works with departments to meet schedule goals. Collects and inspects completed data of survey request forms for accuracy and integrity. Examines departmental/individual questionnaires to determine if they meet technical requirements of evaluation system being used, paper or online.

Provides training to departmental ESCI contacts. Provides Technical assistance for web help requests and issues related to ESCI System. Identifies appropriate resources needed to support users, including appropriate staff referrals, documentation, policies and procedures, and website links.

Imports completed survey data and addresses or corrects errors as they occur. Reports problems to supervisor. Uses data manipulation tools to assist supervisor in making corrections. Performs updates of campus data into ESCI database system. Ensures integrity and accuracy of data on ESCI statistical reports. Generates, collates and disseminates quarterly ESCI statistical reports. Generates ESCI Faculty/TA Instructor Summary Reports upon requests.

Works with Instructional Development Consultants and departments in redesigning departmental survey instrument(s). Works with Consultants to manage entry of new ESCI Survey Items ensuring items are accurately categorized. Works with ESCI Administrator and Instructional Development Consultants to onboard new departments to ESCI Online, and handles other questions and requests as they arise.

Participates in ESCI Development Team meetings and projects. Assures Team compliance with ESCI schedule for module enhancements.

Updates and disseminates ESCI informational materials sent to departments and instructors. Updates websites with technical and policy-related documentation to ensure clear communication of ESCI policy and procedures.

Classroom Test Scoring and Analysis; 30% time

Coordinates scheduling of the test scoring system. Manages test scoring appointment calendar. Schedules appointments across multiple workstations.

Maintains database of course accounts and user accounts. Maintains privacy and confidentiality of all test scoring user accounts.

Extracts data from campus Registrar system.

Synchronizes quarterly test files across multiple workstations. Makes regular backups of classroom testing data files.

 Trains users in the operation of test scoring scanning equipment. Trains academic users to use test scoring software and helps users troubleshoot. Provides assistance to users at multiple workstations simultaneously. Documents and communicates client requests for software enhancements.

Develops materials on technical and procedural use of application and scanner.

Reviews special requests from faculty members. Manipulates files which require special handling due to non-routine requests.

Supervises student assistants with the operation of test scoring software and scanners.

Researches latest hardware/software technology as needed.

Places service calls as needed for broken equipment, works with field technician.

Manages loan of table top scanners to departments/organizations.

ESCI & Test Scoring Inventory Equipemnt Management, 5% time

Maintains inventory and is responsible for purchase orders, shipping and receiving of ESCI and test scoring equipment and supplies.

Other Duties; 5% time

Performs other duties in support of the department as needed.


Equal Opportunity/Affirmative Action Statement

The University of California is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Reasonable Accommodations

The University of California endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. 


Privacy Notification Statement

The State of California Information Practices Act of 1977 (effective July 1978) requires the University to provide the following information to individuals who are asked to supply information about themselves: Application: The principal purpose for requesting information on the Application is for applicant-tracking purposes and to collect applicant contact information. Affirmative Action and Equal Employment Opportunity Data Form: Information furnished on this form is requested by UCSB's Affirmative Action Office. The University of California, Santa Barbara is a Federal contractor and, therefore, must comply with Affirmative Action regulations issued pursuant to Executive Order 11246, Federal Revised Order No. 4, Section 503 of the Rehabilitation Act of 1973 and Section 402 of the Vietnam Era Veterans Readjustment Assistance Act of 1974. Furnishing the information on this form is voluntary. There is no penalty for not completing this form. The offices responsible for maintaining the information supplied on this form are the UCSB Human Resources Office and the Affirmative Action Office.

GENERAL DATA PROTECTION REGULATION (GDPR) STATEMENT FOR PERSONS IN THE EUROPEAN ECONOMIC AREA: As part of our commitment to protecting your privacy, the General Data Protection Regulation (GDPR) Privacy Statement ("Privacy Statement") is designed to provide you, as a person in the European Economic Area, with information regarding the types of personal information that the University of California's Human Resources departments and offices collect about you. The Privacy Statement can be found at: supplied on this form are the UCSB Human Resources Office and the Affirmative Action Office.


Notice of Availability of the UCSB Annual Security Report

The University is committed to providing a safe and secure campus environment for our students, faculty, staff, and visitors. In accordance with the "Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act" (Clery Act), UCSB publishes an Annual Security Report to provide information regarding campus safety and security policies, crime statistics, and resources to current and prospective students and employees. This report includes statistics for the previous three years concerning crimes reported to Campus Security Authorities (CSAs) that occurred on campus, in certain off-campus buildings or property, and on public property adjacent to and accessible from campus. The report also includes campus policies concerning crime prevention, crime reporting, alcohol and drug use, sexual and interpersonal violence, student discipline, and other matters. To access the Annual Security Report, visit A copy of this report may also be requested by contacting the UCSB Police Department (call 805-893-3446 or visit 574 Public Safety Bldg., Santa Barbara, CA 93106 during business hours). To learn more about the Clery Act and CSA duties and reporting requirements, please visit

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