GENERAL SUMMARY OF DUTIES AND RESPONSIBILITIES:
Residential Operations is part of Housing, Dining, and Auxiliary Enterprises (HDAE). Residential Operations maintains properties consisting of residence halls, single student apartments, family student apartments, and dining commons serving over 11,000 undergraduate and graduate students, faculty, and staff. In addition to providing service to residents, Residential Operations maintains facilities that include conference centers, office spaces, and short term lodging and housing facilities. We welcome over 20,000 conference guests annually.
Provides support for financial and procurement functions in Residential Operations. Responsible for Accounts Payable, resident damage billing and recharge. Reconciles the general ledger accounts. Utilizes a procurement/Accounts Payable system. Performs a wide scope of transactions including, but not limited to: purchasing, vendor blanket, Flexcard purchases, personal services agreements and contracts, shipping/receiving and records maintenance in accordance with Departmental, UC, and State policies and procedures. Knowledgeable of UC policies and procedures. Serves as a Liaison for campus Procurement department and vendors to assure adherence to UCSB procurement procedures. Maintains moderately complex technical knowledge of goods, equipment, insurance, and services necessary to conduct business.
Daily activities vary as there are no set assumptions for the operations business; we are a client/customer service and business needs change on a day to day basis. Our business requires that we respond in a timely manner to requests and have the ability to re prioritize requests as they arise. Serves as front line customer service representative that serves over 11,000 student and staff.
Minimum RequirementsWork experience demonstrating 3+ years of customer service experience. Demonstrated budgetary and fiscal management skills. Excellent written and verbal communication skills. Experience using Microsoft Word and Excel. Knowledgeable of the appropriate procedures to ensure accurate and efficient processing of paperwork. Experience demonstrating the ability to analyze and research products, vendors, parts or equipment relating to facilities maintenance environment. Ability to work independently to perform detailed and accurate work while meeting critical deadlines.
Ability to apply a high level of sound, independent judgment, tact, ingenuity, and resourcefulness in overseeing assigned areas, including working with managers and customers, and solving problems during the course of daily business. Ability to establish and maintain job priorities when there are changes in workload and competing deadlines. Ability to interact as a team member with sensitivity towards a multi-cultural work environment.
Desirable RequirementsWorking knowledge of UC policies and Procedures regarding financial and budgetary transactions. Familiarity with UCSB financial and purchasing systems.
Special Conditions of EmploymentSatisfactory criminal history background check
Maintain a valid CA driver's license
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