University of California Job - 31788034 | CareerArc
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Company: University of California
Location: San Francisco, CA
Career Level: Mid-Senior Level
Industries: Government, Nonprofit, Education


At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team.

Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Department Description

Obstetrics Services at Parnassus provides care for both routine and high-risk pregnancies. One of the benefits of obstetrical care at UCSF is that should the need arise, high-risk care can be provided seamlessly. This is because high-risk specialists work side-by-side with other providers, as one team. In addition, patients also benefit from access to all the resources of the UCSF Medical Center.

Our Birth Center is both state of the art and family oriented. The private birthing suites have bathrooms with showers, whirlpool tubs and amenities such as refrigerators. Patients typically labor, deliver and recover there. After your recovery, you and your baby move to a private postpartum room, with a deep-soaking tub and chairs that convert into sleepers for family members or guests.

Job Summary

Under the Direction of the Practice Manager, and guided by the policies and procedures of Ambulatory Services, the Vocational Nurse, Supervisor, provides care to GYN patients and uncomplicated and high-risk OB patients at Mission Bay practices: Obstetrics Services and Perinatal Medicine Specialties and GYN Surgical Specialties at UCSF Department of Women's Health.

The supervisor, in collaboration with the Practice Manager and Administrative Director, has the clinical and administrative responsibility for developing and maintaining a high standard of patient care, including optimizing clinic flow, providing in and outreach to patients and working collaboratively with the team to create a patient centered environment. S/he is responsible for personnel, materials resource management, maintaining a safe environment for patients and staff, and daily clinical operations.

Responsible for ensuring that all components of nursing care provided are individualized to meet the patient's physiological and psychological developmental level and needs.

The supervisor will adhere to the Telephone and House Standards and Management Expectations of the Medical Center. Also, responsible for bringing on new services at this practice, including centering pregnancy, and collaborating with our other OBGYN practices to ensure continuity of care and implementation of best practices at all sites.

S/he has excellent oral and written communication skills; can work well with minimal supervision in a complex, fast pace and challenging environment. S/he is sensitive to the needs of patients, staff, and providers at all times.

This position makes a difference for patients in an outpatient care unit by providing excellent nursing care and customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. S/he consistently projects a professional and courteous demeanor and shall comply with the Medical Center House and Telephone Standards.

Required Qualifications
  • One year management experience in a related field
  • Ability to work within a multi-disciplinary practice, supporting multiple primary care disciplines and some specialties
  • Ability to work well in a stressful environment while handling multiple tasks
  • Ability to work independently
  • Ability to prioritize multiple tasks, while providing the highest quality of customer service
  • Experience with Electronic Medical Record systems
  • Possession of the skills, knowledge and abilities essential to the successful performance of the duties assigned to the Vocational Nurse
  • The flexibility to orient and work at all UCSF Health locations

Preferred Qualifications
  • N/A

  • Active Licensed Vocational Nurse licensure in the State of California
  • Active American Heart Association CPR Certification

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility.
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Health locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.


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