University of California Job - 30733814 | CareerArc
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Company: University of California
Location: San Francisco, CA
Career Level: Mid-Senior Level
Industries: Government, Nonprofit, Education


At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team.

Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Job Summary

Manages technical and administrative operations of neurodiagnostic services, typically in one to three modalities. Ensures compliance with regulatory agencies. Implements changes to inter and intra department workflows and operational processes. Monitors administration of fiscal, material, and human resources.

The manager plans, develops, implements and directs the daily clinical and business operations of the Neurodiagnostics Department. This is a hands-on leadership role involving regular interaction with supervisors and staff and facilitating several detailed activities such as creating the monthly schedule and initiating supply orders. The manager is responsible for all inpatient and outpatient activities at both Parnassus and Mission Bay hospitals.

The manager is responsible for hiring, orienting and/or training new staff, supervising technical and administrative support staff, organizing daily workflow, overseeing effective operation and timely maintenance/repair of equipment, initiating customer service and performance improvement projects, and serving as a resource to physicians, staff, patients, visitors and the community.

Works collaboratively with the Adult and Pediatric Epilepsy and Neurodiagnostic Medical Directors to supervise the daily clinical operations of the EEG/Epilepsy service at Parnassus and Mission Bay Campus. Organizes the daily workflow and supervises the technical staff to ensure operation efficiency, technical quality and service excellence.

The manager is also responsible for ensuring timely and accurate charge document submission, as well as developing, and monitoring the operating and capital budgets. The manager is responsible for the strategic growth and development of all Neurodiagnostic services. Responsible for developing new collaboration opportunities both internally and external to UCSF with the Director for Epilepsy Services.

Required Qualifications
  • Seven years experience in EEG, Evoked Potentials, Long Term Epilepsy Monitoring, Brain Mapping and Epilepsy Surgery
  • Five years supervisory experience in a health care setting
  • ABRET Certification on one or more modalities
  • Graduate from a two year Neurodiagnostic Technology training program, accredited by the Committee on Allied Health Education and Accreditation or equivalent combination of education and experience
  • Clinical Practice knowledge of relevant neurodiagnostic function(s) and applied background; knowledge of terms, concepts, and protocols
  • Prior experience in the areas of strategic planning, financial planning, financial management, program development and implementation
  • Knowledge of medical center, HR and UC policies and processes; knowledge of relevant external regulations; ability to apply policy knowledge to suggest improvements to compliance risks
  • Leadership skills in employee supervision and HR administration to effectively lead and motivate others; conflict resolution skills to resolve personnel issues and counsel assigned staff to develop cooperative working relationships
  • Demonstrated ability to effectively manage multiple priorities in a complex, challenging environment
  • Demonstrated knowledge of pc-based computer applications including, but not limited to Windows and Microsoft Office
  • Demonstrated ability to work in a team-oriented environment requiring strong verbal and written communication skills and strong interpersonal skills
  • Demonstrated knowledge of healthcare billing and insurance procedures, financial principles and practices
  • Ability to organize departmental operations in an efficient and effective manner through improving neurodiagnostic processes, procedures, and systems
  • Ability to collaborate within and across departments to integrate daily patient care activities and resolve problems
  • Ability to independently analyze, resolve and/or present alternative solutions to short-term and long-range problems/issues
  • Ability to work collaboratively with physicians, clinical professionals and staff
  • Interpersonal skills to maintain professional relationships with peers, patients, multidisciplinary team members, senior management, and assigned staff
  • Solid understanding of internal neurodiagnostic information technology applications; knowledge of available information technology software in the neurodiagnostic field with recent experience with computer networks/servers and databases
  • The flexibility to orient and work at all UCSF Health locations

Preferred Qualifications
  • Bachelor's Degree in related area and / or equivalent experience / training
  • Knowledge of applicable federal and state laws and regulations relating to the healthcare industry and those pertaining to EEG and Epilepsy

  • ABRET Certification on one or more modalities

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility.
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

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