Under general supervision, acts as a point of contact for patients. The Screener will screen patients for COVID and related symptoms prior to entering UCSD buildings. Performs and participates in front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. Acts as a resource for patients and assists physicians, staff, and ambulatory care service managers as needed. Other duties as assigned.
Two (2) years previous related experience in a large complex healthcare setting.
Thorough knowledge of third party payors including federal, state, and private health plans.
Strong problem solving ability by using good judgement.
Proficient computer skills and ability to work between multiple systems during calls.
Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.
Excellent communication skills with the ability to communicate clearly and professionally both verbally and in writing.
Be a self-starter who is accountable, open to new ideas, creative, and flexible. Ability to maintain strict confidentiality.
- Bilingual English/Spanish.
- Epic and Cadence experience, or similar EMR system.
- Medical assisting experience.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
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