At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team.
Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
The Meaningful Use or Regulatory and Quality Reporting Team manages reporting needs for UCSF Medical Center and Affiliate partners related to Meaningful Use/Promoting Interoperability, Quality Payment Program, and other government programs. The team works extensively with clinical systems, quality, ambulatory, and physician leadership to accurately configure the system and improve performance across measures.
The analyst is part of a multi-disciplinary group of analysts and programmers who support UCSF and will configure, build & produce regulatory Epic reports and analytics. They coordinate all issues that arise during the project for reporting.
Key operational activities include primary responsibility to analyze work flows and understand policies, procedures and constraints of the clinical or business operations related to reporting requirements. In depth and precise investigation and documentation of operational & report specifications is required.
Key technical activities include the analysis of new releases to determine how reporting should be modified, building and populating databases and tables during initial system configuration, conducting report testing and data validation.
We also develop and documents internal procedures and establishes change control processes for new development, modification and retirement of reports. Our modules/products include evaluations of objectives, quality, cost, and utilization using data from the electronic health record, care everywhere, healthy planet, caboodle, claims, and external vendors.
Reporting to the Manager of Meaningful Use Program Manager. The analyst's primary responsibilities include: data collection, metric validation, performance and health outcome measurement, benchmarking, stratification, and visual presentation of analytic results. Collaborates with key clinical, business and IT partners to identify analyses and reports needed to inform executive leadership's strategic regulatory decisions and initiatives for the organization.
Collaborates with clinical and IT leadership in the organization for performance improvement initiatives spanning the following domains: Primary Care, Specialty Care, Inpatient Care Transitions, and Resource Utilization Efficiency.
The analyst demonstrates knowledge of evidence based clinical processes of care related to: timely preventive services for adults and children, chronic disease management, and reduction of preventable inpatient and ED visits. The analyst will play a key role in ensuring that accurate and actionable data is reported to both internal and external stakeholders.
Through analysis and collaboration with analytic and clinical teams, the analyst will help to demonstrate UCSF's ability to improve population health clinical outcomes and healthcare utilization with regulatory submissions across multiple federal and government programs.
- Three years Epic application reporting experience
- In-depth knowledge of business intelligence functions, advanced analytics, industry standards and best practices
- Advanced knowledge and skill in internal databases, BI applications, tools, and systems
- Advanced critical thinking and problem-solving skills to manage highly-complex information, assess problems, and develop effective solutions
- Advanced organizational and project management skills, with the ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule
- Advanced written and verbal communication skills with the ability to convey complex information in a clear, concise manner; ability to produce and deliver presentations to diverse audiences
- Advanced interpersonal skills for effective collaboration with managers, professional and technical staff
- Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
- Knowledge of clinical standard terminology, clinical workflows, user interface optimization, clinical decision support, rules development, data integration and mining, clinical ontologies, adoption of technology
- In-depth knowledge of all relevant clinical informatics software and systems, and of the highly-complex concepts, principles, policies, methodologies, techniques, best practices, regulations, and standards practices involved with patient care and electronic medical data management in the UC health care system
- Advanced expertise in Epic clinical and administrative workflows
- The flexibility to orient and work at all UCSF Health locations
- Five years of relevant experience in a healthcare setting , preferably academic medical center environment
- Epic Clarity Data Model Certification
- Epic Radar
- Epic Reporting Workbench
- Epic Ambulatory or Inpatient Clin Doc
- Advanced interpersonal communications skills, to convey highly technical information and instructions to all levels of clinical users in a clear and concise manner, to provide technical support, and to develop and deliver training materials as needed
- Microsoft Excel - Advanced Certification or equivalent experience/training
Living Pride Standards
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.
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