UPMC Western Maryland Job - 37145701 | CareerArc
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Company: UPMC Western Maryland
Location: Cumberland, MD
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

Description

UPMC Western Maryland is searching for a Telephone Operator, Part-Time 64 hours per bi-weekly pay, Shift - Friday thru Monday 11:00pm-7:00am

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.

 

Qualifications

High school graduate or equivalent.

1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).


UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC's Total Rewards package cares for you in all areas of life &emdash; because we believe that you're at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we're driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.


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