UPS Job - 31518977 | CareerArc
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Company: UPS
Location: Atlanta, GA
Career Level: Mid-Senior Level
Industries: Transportation, Logistics, Trucking


The Building and Systems Engineering (BaSE) Support Engineer develops, designs, tests, integrates, and deploys system software and hardware solutions. He/She is responsible for designing and implementing solutions to protect, standardize, and improve existing real time BaSE systems. This position provides field support and conducts site visits to evaluate performance, review installations, and provide project support. The BaSE Support Engineer oversees consultants, vendors, interns, college co-ops, and technical writers. He/She must be able to travel and have a flexible travel schedule.

The BaSE Support Engineer tests applications to ensure designs meet requirements, business needs, and determine the most effective solutions. He/She manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end. This position works on site with vendors, consultants, electrical and mechanical contractors and local cross-functional staff to successfully meet the project objectives with regards to system functionality, system performance, and system reliability. The BaSE Support Engineer uses technical knowledge, experience, and reference materials (e.g., websites, manuals, books, etc.) to design and develop optimal solutions that work in accordance with the overall system business requirements. He/She handles calls from the district to respond to internal customers' software/hardware problems and/or requests.

Responsibilities and Duties

  • Identifies issues that need to be resolved by engineers or application developers promptly
  • Communicates with management team to provide updates and ensure trouble-free implementation of solutions
  • Gathers data from tested solutions to compare to benchmarking data and ensure effectiveness
  • Performs field certification to ensure installed solutions meet customers' and the Corporate PE Advanced Technology group's installation standards
  • Supervises consultants and vendors for workstation, server and embedded system program development for complex control systems
  • Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables
  • Provides field support for integration of systems whenever necessary
  • Coordinates with Corporate P.E. Systems group, ATC groups and/or vendors and consultants to determine project requirements from overall system designs to obtain appropriate solutions (e.g., software, hardware, processes, etc.)
  • Collaborates with team members to determine project requirements from overall system designs and to obtain appropriate solutions (e.g., software, hardware, processes, etc.)
  • Attends design reviews meetings with internal and external team members to identify for business needs and system requirements

Knowledge and Skills

  • Demonstrates knowledge of database design principles, identifies users' requirements and needs with guidance from others, and demonstrates a basic understanding of the importance of maintaining and updating databases
  • Demonstrates understanding of technical support in business, demonstrates awareness of primary uses of technology by business representatives, and demonstrates a basic understanding of systems of the enterprise
  • Demonstrates awareness of potential security issues and concerns, assists in implementation of security policies and procedures, including user log-on and authentication rules, as well as security breach escalation procedures, and prepares status reports on security matters to aid in the development of security risk analysis scenarios and response procedures
  • Identifies business problem that requires research, reviews literature and data related to research questions, and summarizes information from data sources
  • Demonstrates understanding of business problems, and recommends a solution to solve business problems
  • Demonstrates understanding of implementation objectives and project plan, participates in the implementation of a project, provides timely, thorough, and concise updates for area of responsibility, and identifies areas of risk and communicates to the project manager
  • Demonstrates understanding of basic project planning processes, including planning action items and resources
  • Communicates quality assurance methodology and explains desired outcomes of testing, and identifies steps in the project life cycle
  • Demonstrates general understanding and use of grammatical rules, expresses ideas clearly and concisely, and explains the relationship of effective writing to business objectives
  • Able to communicate designed and developed technology solutions, expresses the importance of an effective implementation, and develops implementation plans
  • Identifies internal customers' needs and vendors to meet needs, determines costs, creates bid proposals for vendor solicitation, analyzes vendor responses, and develops recommendations for award
  • Bachelor's Degree (or internationally comparable degree) in Computer Science, Electrical Engineering - Preferred
  • Experience with system communications protocols (TCP/IP, UDP IP, HTTP, FTP, SFTP, USB, MODBUS TCP, RS 232/485, XMPP) - Preferred
  • Experience using Delphi, Free Pascal, C, C++, Visual C, Java, Java Script, SQL – Preferred
  • Experience with Systems Integration of Material Handling Systems (CCD cameras, laser scanners, programmable logic controllers, embedded control devices, and other peripherals) - Preferred
  • Knowledge of system security techniques and standards - Preferred
  • Experience supervising others - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

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