Handlesand coordinates day to day service issues in the Operations including (ODSefollow ups, send agains,).
Follow-upwith Service Providers on road for timely delivery of premium service packages.
CompletesCentre administrative tasks including telephone requisitions, vendor employeedetails accuracy for Vendor ID, tracks Outsource vendor activities
Collateand track audit completion and CAPs for compliance
AuditOT for employees and highlight those completing unusually long hours tosupervisors for review
Ensuresall Annual leave are audited accurately and documented to avoid manpowerplanning issues. Maintain records for sick leave, emergency leave andabsenteeism.
Participatesin the implementation of work process plans to maximize center proficiency andachieve business results.
Reviewsand analyzes work processes and work schedule information (e.g., exceptionreports, volume delivered/hour, miles driven, hours worked, accidents, etc.) toidentify opportunities to reduce costs and improve performance.
Activelysupport CHSP, and leads by example to raise health, safety, and complianceawareness.
Createsa customer focused work environment to emphasize service and focus on buildingthe business.
Uncoversbusiness opportunities and forward this information to the proper department(i.e., dispatch, center management) for follow up.
Thisposition coordinates the needs and efforts of the operations to ensure internaland external customer satisfaction is met.
Logssales leads and submitted by SPs and submits weekly leads for CPM
Completesany additional activities as required
- Good product knowledge and presentation skills
- Strong customer orientation, Self-motivated, confident
- Excellent communication, interpersonal and planning skills
- Proficiency in Ms Office applications – Ms Word, Excel, PowerPoint
- Express Operation knowledge desirable
- Flexible with hours
- Professional attitude and appearance in order to set the standards required
- College graduate
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