UPS Job - 44145719 | CareerArc
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Company: UPS
Location: Addison, IL
Career Level: Associate
Industries: Transportation, Logistics, Trucking


The GBS Intermediate Collections Associate performs collection responsibilities according to established procedures for various types of customers.  This associate impacts the organization by: improving cash flow, minimizing delinquency, reducing Days Sales Outstanding, and limiting bad debt exposure. This position requires extensive contact with customers, outside agencies, and internal departments concerning those issues impacting payment. Knowledge of multiple products, services, or business units may be required.

The Intermediate Collections Associate must be highly organized, self-motivated, and willing to work in a highly measured, fast-paced environment.  

Other Duties

  • Provide superior customer service
  • Identify, prioritize, and resolve complex issues, which can delay payment
  • Develop, create, and analyze collection and accounts receivable reports
  • Update customer and other stakeholder information using various software programs, including UPS proprietary programs
  • Monitor and maintain assigned customer accounts
  • Submit recommendations to write-off account balances
  • Participate in conference calls

Minimum Qualifications

  • Excellent verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
  • Strong organizational and prioritization skills
  • Problem solving skills, requiring advanced research and root cause analysis techniques
  • Basic negotiation skills
  • Desire to work in a position requiring extensive phone and email communication
  • Ability to work in a highly measured, fast-paced, production environment

Preferred Competencies

  • Prior phone center and/or collections experience
  • Bachelor's Degree – Business related field preferred
  • Advanced skills in Microsoft Office applications
  • Experience handling objections and gaining commitment
  • Knowledge of UPS billing, accounts receivable, brokerage, and collections systems and procedures

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

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