Vanderbilt University Medical Center Job - 31039295 | CareerArc
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Company: Vanderbilt University Medical Center
Location: Nashville, TN
Career Level: Director
Industries: Healthcare, Pharmaceutical, Biotech



As a key leader in the newly formed Vanderbilt Lung Institute (VLI), this position will be pivotal in design, implementation and expansion of current Pulmonary and Thoracic Surgery programs. This role will create a patient-focused, high-performance, high-commitment work team which supports the mission, vision and credo of the Vanderbilt Clinical Enterprise. Additionally, it will assure that the business objectives of the assigned clinical service lines are met through proper direction of all fiscal, material, technological, and human resources in collaboration with the other members of VLI leadership team. The leadership team to meet established goals of Patient Care Center and Clinical Enterprise. Serve as the key architect for aligning operations to accomplish strategic goals.


  • Develop goals and objectives for the department based on interpretation of institutional policy and goals.
  • Establish and articulate a philosophy of operational effectiveness consistent with the educational, research, and patient care missions of the University's Medical Center.
  • Review, establish, and revise policies, procedures, and standards related to all aspects of patient care. Interpret policies and objectives to the healthcare teams including patient, and community groups.
  • Together with senior medical and administrative staff, participate in the establishment of the mission, strategic plan, budgets, resource allocation, operational plans, and policies for the Hospital and Vanderbilt Clinic.
  • Coaches/mentors subordinate and peer clinical leaders in techniques and methods that drive business growth, enhance employee and physician relationships, and provide excellent clinical outcomes.
  • Ensure the most effective operations of the department through program development, process improvement and coordination/integration of processes with other departments.
  • Responsible to the Associate Operating Officer and Ambulatory VP for Nursing for the integration of nursing practice across the Clinical Enterprise.
  • Assure successful implementation of clinical programs through systems and process design by integrating the design of the clinical programs with the needs of the community and other target populations.
  • Develop budget, policies, and strategies that optimize the outcomes of clinical programs by improving efficiency and effectiveness in care delivery process.
  • Assure external healthcare trends/demands are assessed. Create programs to meet the future market requirements.
  • Monitor and review departmental performance of productivity targets.
  • Implement changes for improvement that focus on financial performance, quality, and customer satisfaction.
  • Analyze work processes to optimize productivity
  • Standardize services, processes, resources, and practices where appropriate to improve efficiency maximizing continuity of patient care while maintaining professional standards within disciplines and across Patient Care Centers.
  • Collaborate on key strategic decisions with other Patient Care Centers.
  • Define and achieve financial targets for the Patient Care Center in support of business goals of the Clinical Enterprise
  • Negotiate capital and operating budget requests in partnership with VLI leadership team.
  • Negotiate service levels and service changes with the Support Service Departments.
  • Review variance to budget and prior period actual data and implement changes for improvement that focus on financial performance, quality, and customer satisfaction.
  • Develops, directs, and implements a comprehensive strategic business plan to increase market share, manage performance and profitability targets.
  • Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice
  • Participate in establishing service standards for the department
  • Ensure that the service standards established for the department are met or exceeded
  • Utilize customer satisfaction, best practices and market information to improve customer service and satisfaction.
  • Monitor performance against service standards.
  • Use patient/customer satisfaction data to improve systems, processes and outcomes.
  • Participate in process to determine if service standards are compatible with financial targets.
  • Ensure adequate resources are available to implement strategies/decisions, strengthens physician relations, participates in pricing, contracting and marketing decisions, and meets targets for financial, quality, and customer service performance indicators.
  • Create an organizational culture (both within and across departments) that provides a safe, satisfying and enriching environment for employees and provides a qualified, competent staff to meet patient needs.
  • Contribute to performance reviews for physicians who participate in the Patient Care Center clinical programs.
  • Establish and maintain cost-effective recruitment and staffing policies and programs healthcare related positions. Assure the selection and hiring process matches the right people with the right work to maximize productivity and quality
  • Provide professional development opportunities for both clinical and administrative staff, including training for such things as criteria based job descriptions and performance evaluation methodologies.
  • Provide leadership to promulgate the mission and the values of the institution to the department
  • Model behavior consistent with the mission, vision, and values of the enterprise through leading, coordinating projects, innovation, initiating improvement, and developing new programs
  • Demonstrate a leadership style that is facilitative and collaborative.
  • Communicate within and across departments to maximize effectiveness, efficiently and information sharing
  • Ensures all Human Resource and VUMC policies and procedures are followed according to standards.
  • Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards
  • Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually).
  • Identify, establish and evaluate quality assurance standards, programs, and procedures within department
  • Maintain readiness for internal and external survey/inspections by assuring that all faculty and staff are knowledgeable of regulatory standards applicable to their work and ensuring that standards are met within the Patient Care Centers to assure Clinical Enterprise accreditation/licensure.
  • Ensure utilization of space within the Patient Care Center supports the vision and mission of the Enterprise
  • Define space requirements and monitor the effective utilization of assigned space within the Patient Care Center.
  • Maintain a safe, clean environment that meets regulatory requirements.
  • Create an inviting patient/customer friendly environment; model behavior which exhibits ownership and pride in Clinical Enterprise space and environment.


  • Master's Degree Required in health-related field (MBA, MPH, MPA, MSN)
  • 10+ years outpatient clinic leadership experience
  • Strong operations and business management experience is critical for this position
  • Excellent communication and leadership skills are critical for this position

Click here to learn about our vision of Defining Personalized Care

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Our Nursing Philosophy:

We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center's mission of quality in patient care, education and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being.

Achieve the Remarkable:

Learn more about VUMC Nursing:

· Nursing Careers:

· Benefits:

· Our Nursing Philosophy:

· Our Nursing Leadership:

· Shared Governance:

· Education & Professional Development:

· Life In Nashville:

· VUMC Nursing:



· This position requires a Master's degree (MBA, MPH, MPA, MSN) and 10 years of clinic leadership experience.

Licensure, Certification, and/or Registration (LCR):

    Physical Requirements/Strengths needed & Physical Demands:


    • Occasional: Sitting: Remaining in seated position
    • Occasional: Standing: Remaining on one's feet without moving.
    • Occasional: Walking: Moving about on foot.
    • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
    • Occasional: Push/Pull: Exerting force to move objects away from or toward.
    • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
    • Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.
    • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.


    • Occasional: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
    • Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry.
    • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

    Environmental Conditions

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