Description
Performs highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed. Works with physical and virtual environments, operating systems, databases and other software and networking technologies. Reviews scope of work for assigned tasks to ensure all hardware and software components are available. Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements. Completes all necessary task documentation to meet Varian's Quality processes and procedures. Maintains customer system inventories using Site Equipment Configuration documentation or equivalent. Keeps current on Varian products and technologies through both internal and external training and certification.Teams with project management, local service and hardware installation teams to provide World Class Customer Service. Requires limited direct supervision. Performs upgrades and new installations as well as team leader duties on small to medium scale software projects. Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions. Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions. Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian's Quality processes and procedures. Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner. Attend planning calls and provide technical input as needed. Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important. Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner. Advise less experienced Installation Representatives in technical matters.
Special note: Candidates should be located in or willing to relocate to one of the following locations IL, IN, MN, WI, OH, IA or Canada ( East of and including Ontario )
Requirements
Proficient computer usage and debugging skills
Knowledge of and sound professional experience with Microsoft based server operating systems
Comprehensive knowledge of networks and networking techniques
Functional knowledge of Citrix and VMWare technologies
Customer focused attitude with articulate and skilled in interpersonal communication
Fluency in English, both written and spoken
Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to:
o Proof of valid identification (photo, driver's license, SSN)
o Criminal background checks
o Drug screens
o Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
o Annual TB testing o Healthcare trainings
Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems. Associate Degree or equivalent experience 1-3 years of directly related and transferrable experience
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