Promotes and fosters ongoing collaborative communication with healthcare professionals and VNSNY to establish coordinated VNSNY Hospice services. Functions as a liaison between external customers, patients, families and VNSNY Hospice. Builds relationships, obtains referrals and reviews patient information referred to VNSNY Hospice to determine initial appropriateness of admission. Facilitates the safe and timely transfer of patients from a hospital, skilled nursing facility, physician office, or other Home Care site to the care of VNSNY Hospice. Works under moderate supervision.
Associate's Degree in Health Care, Business or a related field or the equivalent work experience required.
Minimum of two years of experience in a business, operational or customer service role in a healthcare setting, preferably Hospice, required. Ability to understand medical terminology required. Experience entering data, navigating and retrieving information through a mainframe or similar computer system required. Ability to adapt to change and work in a team based environment required. Ability to be persuasive, negotiate to win-win outcomes and demonstrate exceptional customer service skills required. Demonstrated capability to gain commitment, build rapport with others (patients, families, physicians, clinicians, institutions etc.) required. Strong follow up skills required, as well as the ability to manage multiple priorities. Knowledge of managed care, Medicare/Medicaid and insurance authorization/billing helpful but not required. Bilingual skills may be required, as determined by operational needs.
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