Wells Fargo Job - 30431940 | CareerArc
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Company: Wells Fargo
Location: Manila, NCR, Philippines
Career Level: Associate
Industries: Banking, Insurance, Financial Services


Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

Market Job Description

About the Role

Our Customer Service Representatives - Home Loans, internally known as Loan Documentation Specialists, are responsible for performing a variety of loan documentation duties, acting as a back office support for Personal Lines and Loans line of business.


  • Customer Service Representatives perform Indexing, route customer information/ application to verifications team
  • Customer Service Representatives process, review and validate loan applications
  • Customer Service Representatives process closing and compliance on credit loan applications
  • Customer Service Representatives review completed credit card applications against system data
  • Customer Service Representatives correct errors to loan applications and/or system data
  • Customer Service Representatives obtain missing information by communicating to internal and external parties

Market Skills and Certifications

  • Finished/ completed 2nd year in College (without back subjects)
  • At least 2-3 years back office experience doing research and investigation
  • Experience being measured with QA & Compliance is preferred
  • Knowledge in loan processing (personal, auto, credit card, student) is an advantage
  • Must be amenable to night and shifting schedules
  • Must be amenable to work in McKinley Hill, Taguig City

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

About Wells Fargo Enterprise Global Services

Wells Fargo Enterprise Global Services (WFEGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, PVSI, WIM, Wholesale, Consumer banking and Enterprise Functions. WFEGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about WFEGS at our International Careers website.

Department Overview

The Operations team across locations provides processing and voice support and to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers faster. Operations teams perform bank operation processes across divisions of Consumer Banking, Wholesale Ops, Wealth & Investment Management (WIM), Payments, Virtual Solutions & Innovation (PVSI) and Community banking.



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