Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Wentworth-Douglass Hospital remains among the nation's top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.
1. Communications: Uses available resources to communicate with members of the multidisciplinary care team.
o Greets patients, physicians, visitors and staff who arrive on unit.
o Uses transport call system to coordinate transport services.
o Calls stat orders to ancillary depts.
o Transfers calls to appropriate parties.
o Answers call lights promptly and informs nurse of patients needs.
o Answers phone by giving unit, name, and title.
o Upon discharge makes follow up appointments and arranges for tests and procedures.
2. Patient Records: Manages the patient record throughout the process of admission, transfer and discharge.
o Enters physician orders via computer according to priority ( stat, routine, pre-formatted).
o Processes and schedules daily labs, diagnostic tests and procedures.
o Checks charts for new orders that need to be transcribed.
o Signs off orders (e.g., signature, title, date & time).
3. Unit Operations: Utilizes clerical and organizational skills to assure smooth functioning of department operations.
o Files forms and reports appropriately in patients chart.
o Restricts access to patient information (i.e. charts & computer).
o Acquires and maintains knowledge and skills appropriate to the assigned area and practice setting.
o Maintains personal documentation of inservice attendance.
4. Continuing Education & Development: Acquires and maintains current knowledge and competency in HUC practice.
o Maintains stock of patient care supplies and equipment.
o Maintains a supply of chart forms or is able to access / print computerized forms.
o Maintains stock of clerical / desk supplies.
o Documents equipment repair / maintenance needs.
o Participates in response to emergency situations (I.e., pages codes, calls physicians, etc).
o Checks/refills paper supply, toner in printers and copiers.
o Sends and receives documents via fax machine.
o Duplicates documents using copy machine.
Experience Minimum Required
• 3 months clerical
• Over one year clerical and transcription of orders
Education Minimum Required
• High School graduate with office practice courses
Apply on company website