Wentworth-Douglass Hospital, a subsidiary of Massachusetts General Hospital, is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.
1. Demonstrates competence in patient care, patient education safe patient transfers.
o Patient Identification - introduces self and properly confirms patient identification prior to moving patient.
o Carries out transmission based precautions.
o Transfers patients using gait belt, slide or slip board, hovermatt, hoyer lift, evacusled, etc.
o Oxygen management-disconnects O2 tubing from wall unit and connects to O2 tank as necessary. Ensures tank is full and adjust flow volume. Seeks out RN for assistance.
o Observes/reports or records patient response to care given.
o Connects or disconnects telemonitor to and from portable devices as needed for travel or return.
o Active Listening - attends closely to and attaches significance to a patient's verbal and non-verbal communication; refers questions about diagnosis or treatment to the patient's nurse.
o Hand Off Communication - must ensure travel ticket is complete and correct. Always sign patients in and out of unit on floor log sheet.
o Identifies and reports deviation in v/s or patient observations and patient needs to RN.
o Provides assistance for newly admitted patients; orientating the patient to room surroundings, equipment and operates bed (i.e. outlets, bedcheck alarm, chair checks, bed setting low, etc.).
o Works collaboratively with all departments to keep patient wait times to a minimum.
o Maintain patient safety and modify action plans to reduce risk for injury from falling.
o Patient comfort/ anxiety reduction- determines the need for accessing patient transportation (i.e. wheelchair,stretcher, bed) to maintain a high level of patient care. Provides reassurance, encouragement and emotional support.
2. Maintain efficiency with clinical equipment needs.
o Assesses equipment to determine acceptable performance. Informs supervisor of equipment problems and tags equipment with the appropriate form to pull out of service.
o Cleans, disinfects and sterilizes equipment. Maintains adequate levels of supplies.
o Locates and returns various equipment (i.e. pumps, wheel chairs, bloodwarmers, etc.).
o Distributes specimens accordingly noting special requirements and prioritize deliveries.
o Remain familiar with the process for checking out and signing in of crash carts.
o Supply Management- ensures acquisition and maintenance of appropriate items for providing patient care.
o Assist in administering first aid or providing life support in emergent situations. Respond to codes as dispatched. Ability to work efficiently; cope and respond well with emergent situations.
3. Demonstrates competence in assistance with patient assessment and care provision under the direction of the Registered Nurse.
o Measure and records patient information (i.e. patient weight and height upon admission)
o Connect and disconnect pulse oximertry, automatic blood pressure device, DVT prevention.
o Maintain foley integrity.
o Provides timely, accurate and complete documentation of near misses, occurrences and action plans.
o Document equipment repair/ maintenance needs
4. Demonstrates competence in dispatching calls in order of priority.
o Effectively manage time, is focused, well organized, prioritizes calls, and completes calls in dispatch software.
o Actively fosters communication with Supervisor/Manager regarding daily issues, discrepancies, and concerns and unreasonable response times.
o Exhibits flexibility in daily assignments and performance expectation; is adaptive to change in daily rotation between Transport and Dispatch functions.
o Communicate over phones and radios in a professional, clear, courteous and effective manner.
o Dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
o Utilizes effective dispatching logic in prioritizing tasks Perform electronic checks in dispatch. Note all pertinent information in calls.
Experience Minimum Required
• Transporting patients, specimens, requisitions and other patient related items to and from designated areas of the hospital.
• Minimum 6 months of Customer Service and/or Healthcare related background.
• Proven effective communication skills.
• LNA Certification
Education Minimum Required
• High School Diploma or equivalent.
• Must demonstrate ability to become CPR-Certified or BLS.
Licensure and/or Certifications Required
• AHA BLS or CPR
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