Westaff Job - 39232744 | CareerArc
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Company: Westaff
Location: Lafayette, LA
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board

Description

Westaff is hiring Inbound Customer Care Sales Associates for a company located in Lafayette, La.

Training will begin May 17th: Monday through Friday 9am to 4pm (paid and 32-hour week)

Set schedule after training is completed is Monday through Friday 10:30pm to 7pm (40-hour work week)

Pay: $14.00/hour

Responsibilities

  • Support and provide superior service via phone, email, web, chat, and faxes.
  • Obtain customer information and update.
  • Proficient in order entry skills, recording customer information, and placing orders for our customer base.
  • Offer suggestions and solutions for out of stock items as well as cross sell and upsell.
  • May provide technical assistance to the customers, or route the call to the appropriate dept.
  • Verify customer account, nature of account, buyer, location, method of shipment and product ordered.
  • Provide solutions and have the capability to problem solve on demand.
  • Excellent written, listening, and verbal communication skills.
  • Ability to make decisions, communicate effectively utilizing telephone, email, or one on one conversation.
  • Ability to effectively manage customer interactions by demonstrating active listening, empathy, patience, and instilling the belief that customers are the most important matter at hand

Qualifications

  • Computer keyboarding, navigation of web-based applications, and basic math skills.
  • Must be able to follow instruction both verbal and written
  • Must be able to maintain composure and handle high stress situations
  • Phone and email etiquette
  • High school diploma or equivalent
  • Previous sales experience is preferred but not required
  • Bilingual HUGE plus!
Members of the Military and Veterans encouraged to apply!


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