Westaff Job - 30382915 | CareerArc
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Company: Westaff
Location: Waterbury, CT
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board

Description

Westaff is partnering with a company in Waterbury, CT
and staffing for:

Customer Service Reps

Full Time, TEMP TO PERM employment opportunities

Start date: December 9th!

Apply today, openings fill up VERY quickly!

Industry: Banking/Health Savings

Pay rate: $16/hour

Experience required: 2-3 years RELATED experience, banking preferred.

Summary of Customer Service job:

- Handling over the phone interactions with the goal of providing exceptional service to consumers
- Assist customers with troubleshooting, including but not limited to: website navigation, debit card declines, transaction and balance information, and basic Health Savings Account Navigation
-Support Basic internal processes as assigned by a supervisor
- Use judgement to mitigate risk to the bank while balancing the needs of the customer
- Perform problem resolution by addressing customer complaints, discrepancies, requests and inquiries, offering smart solutions to meet customer needs
- Submit work items to complete customer requests interacting with multiple online systems with customers.
- Participate in team meetings, regular training and ongoing feedback and coaching sessions for continuous growth and development.



Job Requirements

Customer Service requirements:

Banking experience is preferred

Customer service experience REQUIRED (2-3 years, from a call center, banking, financial industry, insurance, etc.)

Must have excellent communication skills, including patience and good listening skills!

Must be able to use basic MS Office- Word, Excel and Outlook

Must have accurate data entry skills, with a score of 5000 or better

Must be willing and eager to learn, extensive paid training provided!

High School Diploma required, College education a plus


 Apply on company website