Worldpay Job - 30726295 | CareerArc
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Company: Worldpay
Location: Cincinnati, OH
Career Level: Associate
Industries: Computer Software

Description

The Company

We lift economies and communities by advancing the way the world pays, banks and invests.

Since our two companies came together, Worldpay has formed the Merchant Solutions division of FIS. We call it "Worldpay, from FIS". In the time you've taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily.

FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today's fast-changing competitive landscape and help our clients run, grow and achieve more for their business.

We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviors that we value in everything we do.

Join us now to realize your own future growth and success.

The Opportunity

Part of Worldpay's success and rapid growth is a result of our teams functioning like well-oiled machines that strive for continual improvement. Once we gain a new customer, our teams have to work together seamlessly in order to deliver stellar service that gets our clients up and running as quickly as possible. Our Sales Operations team members are specialists in communicating our customers' needs to the right teams at Worldpay, ensuring nothing but the best experience from sale to implementation and beyond.

Key Purpose of the Role:

Part of Worldpay's success and rapid growth is a result of our teams functioning like well-oiled machines that strive for continual improvement. Once we gain a new customer, our teams have to work together seamlessly in order to deliver stellar service that gets our clients up and running as quickly as possible. Our Sales Operations team members are specialists in communicating our customers' needs to the right teams at Worldpay, ensuring nothing but the best experience from sale to implementation and beyond.

The Sales Operations Analyst works to ensure Worldpay is continuously improving our approach to sales and delivering products and services. They are laser-focused on keeping Worldpay competitive in a constantly evolving market. As a proven leader in Project Management with the ability to drive complex projects, their skill sets combine those of a Project Manager, Business Systems Analyst and technical expertise.By using sales measurement models and other performance indicators, he/she analyses data to make recommendations in the way we design products, approach sales tactics, pricing structures and introduce automation to the overall sales process. By being critical in looking at our data from all angles, we can be proactive and anticipate changes we need to make in the business.

A World of Opportunity

We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today.

The Day-to-Day

Responsibilities:

  • Facilitates internal due diligence reviews by engaging with customer and internal SG&A teams to drive timely and accurate collection of information and documentation
  • Assists customer and Strategic Solutions team with online application process
  • Constantly evaluates areas for improvement in the sales process and make recommendations to drive efficiency
  • Develops or uses sales measurement models and diagnostic tools to help identify sales performance indicators, key areas of opportunity and sales force training needs
  • Recommends strategic priorities, sales force performance metrics and sales effectiveness tracking methods to maintain and improve the company's competitive advantage
  • Reviews end to end sales process in order to propose and implement a revised process to improve lead generation and related revenue
  • Helps develop and/or administers new training programs to fill competency gaps
  • Draws on past experience and current data to influence business partners and improve sales process/portfolio performance and best practices
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  • Networks with senior internal and external personnel in own area of expertise

Key Relationships:

  • Relationship Management team -- responsible for growing and maintaining relationships with our Corporate customers
  • Strategic Solutions team -- responsible for developing relationships and securing new business with Strategic accounts
  • Business Performance Management, CRM, Learning and Development -- the other teams which sit within the wider Sales Operations & Integration function
  • Worldpay Optimisation, Implementation, Product and SG&A teams

Experience:

  • Can demonstrate having interpreted a series of inter-related processes, patterns and data-points to solve business challenges
  • Experience delivering results and recommendations to senior stakeholders and/or clients in a clear, concise and engaging manner
  • Able to show and quantify how their analysis has led to a positive impact on business results

Able to show and quantify how their analysis has led to a positive impact on a business results

What we look for in our people:

Our Personality and Behaviours

  • Work Smart -- We're constantly curious, looking for brilliantly simple solutions and we make things happen and achieve amazing results.
  • Be Spirited -- We are passionate about payments, our customers and colleagues. We are resilient and courageous in our thinking and actions.
  • Be Supportive -- We care about each other, our customers and our company and we are open and direct in our approach. We are always striving to do the right thing in the right way.

Qualifications:

  • Bachelor's degree
  • Strong MS Office experience, specifically Excel and Project
  • Able to look beyond numbers to convert data into insight
  • Ability to interpret complex business requirements, translate into analytical problems and deliver high value outputs
  • Functional understanding of technical development life cycle and tools
  • Well-developed communication skills, able to tailor results into language appropriate for the audience
  • Working in a consultative manner to help business managers and sales understand the commercial implications of business trends
  • Able to multi-task whilst still ensuring work is always of the highest quality
  • Strong attention to detail and accuracy
  • Capable of working on their own to deliver results but also enjoys being part of a fun, dynamic and engaging team environment
  • Fascinated by solving complex problems and identifying interesting trends and behaviours
  • Inquisitive and enjoys working with complex information

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.


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